A NEW public satisfaction team will see the people of Carmarthenshire, Ceredigion, Pembrokeshire and Powys get more out of their police force and its
Staff in the Dyfed-Powys Public Service Bureau will improve how people can express low-level concerns and dissatisfaction about policing services.
Police and Crime Commissioner Christopher Salmon, whose office is hosting the Bureau, said: “People dissatisfied at their police or my office want quick and efficient action – that will now happen. For too many years the process of dealing with these inquiries has been slow. Our Public Service Bureau will provide swift answers, advice and guidance. The Chief Constable and I want greater public satisfaction; policing services must meet the expectation of our communities.”
Dyfed-Powys Police received 276 formal complaints in 2014 (with 580 issues being raised in these), 290 compliments and 1,652 expressions of concern. Those non-formal issues will now, in the first instance, be handled by the Public Service Bureau.
The customer service professionals in the team, based at Police HQ, Carmarthen, are Kerrie Phillips, Dan Allbon and James Lewis.
They will deal with and monitor all expressions of dissatisfaction and concern – along with compliments – made by the public about Dyfed- Powys Police or the Commissioner’s office.
The public can contact them by phone, email or via the force or Commissioner websites.Low-level concerns will be dealt with directly by the Bureau or referred to a police officer for resolution. More serious matters will be referred to police force’s formal complaints team and to the Commissioner’s office.
The progress of all low-level cases will be monitored and pursued through to resolution. Bureau statistics and key information will be published regularly.
Chief Constable Simon Prince said: “Our new service will be public-friendly and will cut bureaucracy. It offers a single point of contact, a streamlined approach, rapid resolution and transparency.”