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Patients contacted after hospital records inappropriately accessed

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shutterstock_160262162HYWEL DDA University Health Board has written to a large number of patients, to provide them with information and support after an investigation identified a member of staff had inappropriately accessed electronic hospital records.

The individual, a nurse, has since been dismissed after breaching patient confidentiality and acting outside of their professional code of conduct and the Health Board’s own policies on data protection and information governance. The Health Board says it has also referred the situation to the Information Commissioner for independent investigation.

All patients affected, which include staff members, have been written to and offered the opportunity to discuss the situation with the Health Board through a free helpline number, which can be contacted on 0800 804 8787. Please note it is open between the hours of 5pm and 9pm Monday-Friday and 9am-4pm Saturday and Sunday until Jul 21.

Chief Executive Steve Moore said: “This is a matter that we take extremely seriously and I have written to every patient directly affected to apologise for the actions taken by this individual which go against their own professional code of conduct and health board policies and procedures.

“We are able to reassure people that our review has shown no changes or amendments were made to records. It also produced no evidence that the information has been used by the individual for any purpose other than to view.”

He added: “We understand and acknowledge how distressing this is for those individuals affected, especially for any who may be vulnerable and we have set up a free helpline should they wish to discuss this further with us.”

Members of the Health Board’s management identified the breach late last year and a review took place to establish the extent of the issue. The Health Board has identified areas for improvement and taken action to improve checking access to electronic hospital records and managing performance and supervision to avoid something similar from happening again.

The Health Board has also proactively referred this to the Information Commissioner’s Office to investigate. The Information Commissioner is responsible for upholding rights in the public interest, promoting openness by public bodies and privacy for individuals. It is an independent regulatory office dealing with the Data Protection Act and has its own enforcement rights for any breaches under the Act.

Should the Information Commissioner’s Office determine the access constitutes a breach, they have the power to commence criminal proceedings against the individual. Equally, the Information Commissioner could fine against the Health Board should they consider it failed to take appropriate organisational or technical measures to protect individuals’ personal data.

Mr Moore added: “May I again sincerely apologise that a former member of staff, whilst in a position of trust, has acted in this way. This should not have happened and I know that our own staff, like our Board, will be shocked at this situation, especially our wonderful nurses who hold patient confidentiality at the core of their values. I hope our patients, staff and public will be assured of our ongoing commitment to avoid something like this from happening again.”

If you have not been contacted directly by the health board about this situation then you are unaffected and do not need to take further action. Anyone who has been contacted and who is distressed or has concerns, can contact the free helpline on 0800 804 8787. Please note it is open between the hours of 5pm and 9pm Monday-Friday and 9am-4pm Saturday and Sunday until Jul 21.

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Free parking in Ceredigion

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Car parking will be free in all Ceredigion County Council operated Pay and Display car parks on the three Saturdays before Christmas this year.

Parking charges at council operated Pay and Display car parks will be waived on December 7, 14 and 21 2019.

Rhodri Llwyd is Ceredigion County Council’s Corporate Lead Officer responsible for Highways and Environmental Services. He said. “Small businesses will be competing against online businesses for trade this Christmas. We want to do what we can to support Ceredigion businesses at this important time of year. We hope this step encourages more of us to shop locally this Christmas and enjoy what fantastic Ceredigion businesses have to offer.”

This decision contributes towards one of the council’s corporate priorities of boosting the economy.

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Ysgol Bro Pedr raise funds for life saving machine

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PUPILS at Ysgol Bro Pedr have raised enough money to buy a defibrillator machine for the school.

The idea came after 15 Year 11 pupils achieved their Level 3 Emergency First Aid Qualification with Ceredigion Youth Service. Pupils felt that it was incredibly important that they and others at the school had the skills, knowledge and equipment to use in an emergency.

Mrs Caryl Jones and pupils raised an outstanding £1,150 through organising a bake sale at the school on 28 March 2019. The school extends their thanks to Lampeter businesses ‘Oh My Cod’ and ‘Y Becws’ for their kind contribution towards the sale.

Guto Crompton, School Based Youth Worker said: “Although first aid is not a mandatory part of the school curriculum in Wales, young people at Ysgol Bro Pedr felt that it should be something that all pupils knew about. This would help them to know what to do in an emergency, whether that be in the school or out in the community. Pupils worked hard to achieve their First Aid qualification which covered aspect such as CPR, casualty management and the use of a defibrillator.”

The defibrillator machine will be placed in the school reception.

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It’s not too late: Ceredigion residents still have time to register to vote

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“CEREDIGION residents still have time to register to vote in the General Election on 12 December,” said the council’s Chief Executive and Acting Returning Officer, Eifion Evans.

Residents still have time to register to vote and to arrange postal or proxy votes if they want to do so. The deadline to register to vote is midnight on November 26. The deadline to register for a postal vote is 5pm on November 26 and the deadline to register for a proxy vote is 5pm on December 4.

Mr Evans continued, “Some residents may want to register for postal vote or a proxy vote. This could help people avoid possible wintry conditions of a December election, or young people who have moved out of county to study but still want to vote in Ceredigion.”

Residents can register to vote by using this link: https://www.gov.uk/register-to-vote or by calling the council’s Electoral Services Team on 01545 570 881.

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