Connect with us
Advertisement
Advertisement

News

New Post Office performs poorly, as predicted

Published

on

A disgruntled queue: In the Post Office in Aberystwyth’s WHSmith (Pic. Nicki Wilkins)

A disgruntled queue: In the Post Office in Aberystwyth’s WHSmith (Pic. Nicki Wilkins)

ON MONDAY (Dec 12), The Herald began receiving reports of pandemonium in the newly opened Post Office in WHSmith on Terrace Road in Aberystwyth.

Texts, tweets and Facebook posts reported ‘angry people’, ‘not pleasant’, and ‘epic fail Post Office!’ One eye-witness, Nicki Wilkins, told The Herald that she waited more than 20 minutes in a queue of at least 18 people: “One elderly lady was not happy at having to stand so long to get her pension. A member of the public helpfully fetched her a chair. In the queue, there was lots of complaining, tutting and raised eyebrows. Some people walked in then straight back out again after seeing the queue. I overheard someone say: ‘How is this an improvement? The other one was spacious; this is cramped’.”

Refusing to blame the queue and delays on a Christmas rush, Post Office counter staff agreed that it was ‘always like this in here’. They told customers that they simply do not have enough counters to serve from. Helpful as they are, the counter staff inevitably bear the brunt of people’s anger when they are forced to wait for so long.

Counter staff told customers that the Post Office at WHSmith were considering installing a self-service counter for buying stamps and posting parcels. One Save Aberystwyth Post Office campaigner said: “We, the citizens, worked bloody hard to get Smiths to listen to us and we predicted that it would be awful.”

As campaigners to keep the Crown Post Office on Great Darkgate Street open forecasted, The Herald understands that the UKVI Biometric Enrolment Service is not currently available at the Post Office in WHSmith on Terrace Road. The service is essential in a town with vital international connections, not least Aberystwyth University. Foreign nationals from outside the European Economic Area often need to apply for a Biometric Residence Permit (BRP). A BRP proves the holder’s right to stay, work or study in the United Kingdom. Contrary to the reports that we have received, however, the Post Office website claims the BRP service is available in the Post Office in WHSmith on Terrace Road. As The Herald goes to press, we have not managed to get an answer from the Post Office in WHSmith about the availability of the BRP service. Herald readers, please do write in and let us know about your experiences with the BRP and other Post Office services in WHSmith.

UK-WIDE INDUSTRIAL ACTION

The pandemonium in Aberystwyth will be matched in Post Offices across the UK next week when workers take industrial action. Post Office Ltd state that they expect industrial action to affect ‘a small number of our branches’ on Monday (Dec 19) and Tuesday (Dec 20). They expect that ‘strike action will affect less than three hundred of our branches, and 97% of our 11,600 branches will be operating as normal. Royal Mail also expects its services to ‘be operating as normal’.

The Communications Workers Union (CWU) plan to stage five days of strikes in the run-up to Christmas. A long-running dispute over jobs, pensions and branch closures lies behind the walkout, which is expected to include Christmas Eve. CWU previously took industrial action in September this year and again in October. Staff and management are in dispute over the closure of a final salary pension scheme, job losses and the franchising of Crown Post Offices, mostly to WHSmith. Crown Post Offices are larger branches, such as the former Great Darkgate Street branch, which offer a full range of services. Traditionally, Crown Post Offices are sited on high streets in the heart of the town and community.

Dave Ward, CWU’s General Secretary, said his members were being ‘forced into fighting to save their jobs and this great institution from terminal decline’: “We didn’t want to be in this position but, unless we stand up now, the Post Office as we know it will cease to exist. We are defending the very future of the Post Office in this country.

“We want a Post Office that works for everyone; for communities, for small and medium-sized businesses, and for the people who serve them – our hard working members – but the people running the Post Office have no serious plan other than further closures and managed decline, and we won’t accept that.”

The CWU accuses Post Office Ltd of launching ‘an unprecedented attack on the jobs, job security and pensions of thousands of hard-working and loyal Post Office workers’. The union claims it is Post Office Ltd which is dictating a ‘path of conflict and industrial disputes’.

It is not known whether the Post Office in WHSmith will be affected by any of the days of industrial action. To be on the safe side and to avoid the delays that are already causing pandemonium in WHSmith, Herald readers are advised to access Post Office services in Penparcau, Waunfawr or villages that have been fortunate enough to retain sub Post Offices. So, post early for Christmas – or maybe send an email and use a parcel courier!

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

Another man charged in Ifan Owens assault case

Published

on

Ifan Owens: Seriously assaulted in January

ANOTHER man has been charged and remanded into custody in relation to the serious assault of Ifan Owens, aged 19, in Aberystwyth on January 14.

Michael Arwyn Jones, 24, has been charged with S18 Grievous Bodily Harm with Intent and Possession of Cannabis.

Last week, Billy Valentine, 19, of Terrace Road, Aberystwyth, and David Lloyd, 25, of no fixed abode, entered no pleas when they appeared at Haverfordwest Magistrates’ Court.

The pair were sent to trial at Swansea Crown Court on May 11 at 10am.

Due to the serious nature of the offence, Lloyd’s bail was revoked.

The court found there was a real risk he would abscond or re-offend.

As well as being charged with grievous bodily harm, he was also charged with having a blade exceeding 3 inches in a public place without good reason or lawful authority.

Valentine was also charged with being in possession of herbal cannabis as the time of his arrest. This was by Magistrates, who gave him a 12 month conditional discharge, and ordered him to pay £20 to fund the victims of crime, and £85 to the Crown Prosecution Service.

Continue Reading

News

Consultation to launch today on future of health services in Ceredigion

Published

on

HYWEL DDA UNIVERSITY HEALTH BOARD are formally announcing the launch of their consultation at County Hall in Haverfordwest this morning (Apr 19).

The proposals, the Board say, will shape the future provision of health and care services to the general population.

These provisions will be ‘safe, viable and offer an improvement to what is currently provided’.

The Herald will be attending the event, which starts at 9:30am.

You can watch a live stream here.

The 12-week consultation, which is clinically-led, will involve a number of events for communities, both general and targeted, as well as an awareness raising campaign.

It is expected that the announcements will have big changes for Withbyush, Glangwili, Prince Philip and Bronglais hospitals.

Continue Reading

News

Issue of lifeboats raised to Prime Minister

Published

on

BEN LAKE MP made his Prime Minister’s Questions debut, raising the important issue of the future of Cardigan Bay’s lifeboat provision.

On Thursday (Apr 18) Mr Lake commended the valiant efforts of RNLI staff and volunteers at New Quay lifeboat station who have been safeguarding those who venture out into the bay, be it for work or pleasure, since 1864.

He also expressed concern at the possibility that there will no longer be an all-weather lifeboat in Ceredigion from 2020.

Mr Lake asked the Prime Minister whether she would agree ‘that the invaluable work of the RNLI serves as a fourth emergency service, and that as such it is essential the coastline of Ceredigion, like every other populated coastline, has access to this service whatever the weather?’

The Prime Minister responded: “Search and rescue at sea is provided by several organisations, including the coastguard and the RNLI. The RNLI has a proud tradition, and we should be grateful for its record on search and rescue at sea. It is obviously independent and decides where best to put its resources, but we are supporting the work of independent lifeboat charities through our Rescue Boat Grant Fund, which has allocated more than £3.5 million since 2014 to increase capacity and resilience by providing new boats and equipment.”

Ben Lake said: “I was glad of the opportunity to raise an issue that is of great concern to communities across Ceredigion with the Prime Minister. I look forward to working with the RNLI and campaign representatives in search of a long-term solution, and in particular seek to ascertain whether the Rescue Boat Grant Fund could be of benefit to ensuring the retention of an all-weather lifeboat at New Quay.”

The RNLI has decided to downgrade New Quay Lifeboat Station to an Inshore Lifeboat when the service life of its Mersey-class All-Weather Lifeboat expires in 2020.

The proposed new lifeboat will not be able to launch in conditions exceeding Force 7 in the daytime or Force 6 at night.

After 2020, there will be no All-Weather Lifeboats in the whole of Ceredigion, leaving a gap of 70 miles between the All-Weather stations of Barmouth and Fishguard.

The latest generation of All-Weather Lifeboats can travel at 25 knots in 30 minutes in calm conditions. In a challenging sea, the nearest boats at Barmouth and Fishguard would take more than an hour and a half to respond to an emergency off New Quay or Aberaeron.

The mission statement of the RNLI reads: “Our crews aim to launch their lifeboats with 10 minutes of being notified and can operate up to 100 nautical miles out at sea. We aim to reach at least 90% of all casualties within 10 nautical miles of the coast within 30 minutes of a lifeboat launch – any weather.”

The Ceredigion Lifeboat Campaign are questioning how local rescues can take place in a challenging sea to meet this aim of the RNLI. Over 10,000 have currently signed a petition campaigning against the proposed changes.

Continue Reading

Popular This Week