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New Post Office performs poorly, as predicted

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A disgruntled queue: In the Post Office in Aberystwyth’s WHSmith (Pic. Nicki Wilkins)

A disgruntled queue: In the Post Office in Aberystwyth’s WHSmith (Pic. Nicki Wilkins)

ON MONDAY (Dec 12), The Herald began receiving reports of pandemonium in the newly opened Post Office in WHSmith on Terrace Road in Aberystwyth.

Texts, tweets and Facebook posts reported ‘angry people’, ‘not pleasant’, and ‘epic fail Post Office!’ One eye-witness, Nicki Wilkins, told The Herald that she waited more than 20 minutes in a queue of at least 18 people: “One elderly lady was not happy at having to stand so long to get her pension. A member of the public helpfully fetched her a chair. In the queue, there was lots of complaining, tutting and raised eyebrows. Some people walked in then straight back out again after seeing the queue. I overheard someone say: ‘How is this an improvement? The other one was spacious; this is cramped’.”

Refusing to blame the queue and delays on a Christmas rush, Post Office counter staff agreed that it was ‘always like this in here’. They told customers that they simply do not have enough counters to serve from. Helpful as they are, the counter staff inevitably bear the brunt of people’s anger when they are forced to wait for so long.

Counter staff told customers that the Post Office at WHSmith were considering installing a self-service counter for buying stamps and posting parcels. One Save Aberystwyth Post Office campaigner said: “We, the citizens, worked bloody hard to get Smiths to listen to us and we predicted that it would be awful.”

As campaigners to keep the Crown Post Office on Great Darkgate Street open forecasted, The Herald understands that the UKVI Biometric Enrolment Service is not currently available at the Post Office in WHSmith on Terrace Road. The service is essential in a town with vital international connections, not least Aberystwyth University. Foreign nationals from outside the European Economic Area often need to apply for a Biometric Residence Permit (BRP). A BRP proves the holder’s right to stay, work or study in the United Kingdom. Contrary to the reports that we have received, however, the Post Office website claims the BRP service is available in the Post Office in WHSmith on Terrace Road. As The Herald goes to press, we have not managed to get an answer from the Post Office in WHSmith about the availability of the BRP service. Herald readers, please do write in and let us know about your experiences with the BRP and other Post Office services in WHSmith.

UK-WIDE INDUSTRIAL ACTION

The pandemonium in Aberystwyth will be matched in Post Offices across the UK next week when workers take industrial action. Post Office Ltd state that they expect industrial action to affect ‘a small number of our branches’ on Monday (Dec 19) and Tuesday (Dec 20). They expect that ‘strike action will affect less than three hundred of our branches, and 97% of our 11,600 branches will be operating as normal. Royal Mail also expects its services to ‘be operating as normal’.

The Communications Workers Union (CWU) plan to stage five days of strikes in the run-up to Christmas. A long-running dispute over jobs, pensions and branch closures lies behind the walkout, which is expected to include Christmas Eve. CWU previously took industrial action in September this year and again in October. Staff and management are in dispute over the closure of a final salary pension scheme, job losses and the franchising of Crown Post Offices, mostly to WHSmith. Crown Post Offices are larger branches, such as the former Great Darkgate Street branch, which offer a full range of services. Traditionally, Crown Post Offices are sited on high streets in the heart of the town and community.

Dave Ward, CWU’s General Secretary, said his members were being ‘forced into fighting to save their jobs and this great institution from terminal decline’: “We didn’t want to be in this position but, unless we stand up now, the Post Office as we know it will cease to exist. We are defending the very future of the Post Office in this country.

“We want a Post Office that works for everyone; for communities, for small and medium-sized businesses, and for the people who serve them – our hard working members – but the people running the Post Office have no serious plan other than further closures and managed decline, and we won’t accept that.”

The CWU accuses Post Office Ltd of launching ‘an unprecedented attack on the jobs, job security and pensions of thousands of hard-working and loyal Post Office workers’. The union claims it is Post Office Ltd which is dictating a ‘path of conflict and industrial disputes’.

It is not known whether the Post Office in WHSmith will be affected by any of the days of industrial action. To be on the safe side and to avoid the delays that are already causing pandemonium in WHSmith, Herald readers are advised to access Post Office services in Penparcau, Waunfawr or villages that have been fortunate enough to retain sub Post Offices. So, post early for Christmas – or maybe send an email and use a parcel courier!

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Aberystwyth CID appeal following serious assault

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ABERYSTWYTH CID are investigating a serious assault that occurred in the Castle Street area of Aberystwyth at approx. 4.45pm on Tuesday, June 15 2021. Following medical treatment the victim is recovering at home. Police are appealing for any witnesses to the assault and anyone in the vicinity around this time, or immediately prior to the incident, that may have witnessed people acting suspiciously.

Anyone with information that could help officers with their investigation is asked to report it to Dyfed-Powys Police, either online at https://bit.ly/DPPContactOnline, by emailing 101@dyfed-powys.pnn.police.uk, or by calling 101. If you are deaf, hard of hearing, or speech impaired text the non-emergency number on 07811 311 908. Alternatively, contact the independent charity Crimestoppers anonymously by calling 0800 555111, or visiting crimestoppers-uk.org. Quote reference: DP-20210615-268

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New Quay RNLI’s special artwork to honour local volunteers is unveiled

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ON SUNDAY (June 13) saw a special artwork unveiled at New Quay Lifeboat Station by RNLI’s Director of Lifesaving Operations, John Payne. The artwork was created by local amateur artist and wife of New Quay RNLI’s Lifeboat Operations Manager, Mrs Tina Couch who wanted to pay tribute to the special job the volunteers do, particularly during the COVID-19 pandemic. 

Mrs Couch talking about the artwork said, “Last year some of the volunteers went above and beyond and worked hard in the community by delivering food parcels and medicines to those shielding in the area. I wanted to pay tribute to all the volunteers at New Quay Lifeboat Station so decided to paint a mural with a portrait of each volunteer. This artwork is to recognise all the hard work they did during the lockdown, as well as being on call 24/7 to save lives at sea.” 

John Payne, RNLI’s Director of Lifesaving Operations added, “It was an honour to unveil this wonderful piece of artwork, a great end to celebrating Volunteers’ Week. Our communities benefit enormously from our volunteers’ selflessness and this is a special way to reflect on their achievements. I would like to thank every one of you who make the RNLI what it is today, and recognise the sacrifices and efforts undertaken in giving your time, energy and positivity to the organisation.”  

While Mr Payne was visiting New Quay Lifeboat Station he had another presentation to make, a certificate of thanks to Steffan Williams who raised over £2,200 for the RNLI’s Mayday Mile campaign. Steffan, aged 12, a pupil in Ysgol Bro Teifi, paddleboarded not just one mile but accomplished 10 miles in under four hours and smashed his target of £100.  

Mr Payne said, “This is a great achievement for someone so young. Steffan has shown his determination in being a lifesaver, and he is definitely someone to watch in the future as he continues his volunteering within the RNLI.”  

Steffan recieving award

Steffan said, “I am so pleased that I’ve raised so much for the RNLI and want to thank everyone who has donated. It is a charity close to my heart as my Dad is a crew member and I want to join when I’m older too. They are all volunteers and need our help to pay for equipment and lifeboats.” 

If you would like to volunteer for the RNLI please visit the website to find out more: https://rnli.org/support-us/volunteer/how-you-can-volunteer/be-a-lifeboat-station-volunteer

Or if you would like to donate to New Quay RNLI to help the volunteers save lives at sea please visit: https://www.justgiving.com/fundraising/new-quay-wales

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Strategic plan to strengthen Welsh medium education

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A CONSULTATION period will be held during the autumn term this year to increase the number of pupils in Ceredigion who will be able to develop and learn through the medium of Welsh.

During a Cabinet meeting held virtually on Tuesday, 15 June 2021, members discussed the Welsh in Education Strategic Plan for 2022-2032. The plan is a 10 year strategy which sets out the requirements to reach the Welsh Government’s target of achieving one million Welsh speakers by 2050.

Cabinet Members agreed to hold a consultation period during the autumn term of 2021 for eight weeks, incorporating views by pupils, parents, schools and governing bodies.

The strategy outlines aims which include increasing the number of nursery and reception age pupils in Welsh medium education; encourage more learners to study Welsh as a subject and subjects through the medium of Welsh; increase the provision of Welsh medium education for pupils with additional learning needs and increase the number of teaching staff who can teach Welsh as a subject and subjects through the medium of Welsh.

Councillor Catrin Miles, Ceredigion County Council’s Cabinet Member for Schools, Lifelong Learning and Skills, Support and Intervention, said: “The Welsh in Education Strategic Plan reinforces Ceredigion County Council’s aspiration to strengthen the position of the Welsh language through its Language Strategy. I’m pleased to see that a consultation period will be held this autumn to gather ideas in order to plan and develop Welsh medium education in our county.”

Councillor Ellen ap Gwynn, Leader of Ceredigion County Council, added: “I welcome this draft document which aims to create more opportunities for pupils across the county to take full advantage of Welsh medium education.”

Following the consultation period, feedback will be considered and the plan will be reintroduced to the Healthier Communities Overview and Scrutiny Committee and the full Council for consideration and final decision. The proposal supports the Council’s Strategic Objectives and the Welsh Government’s Million Speakers by 2050 Strategy.

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