A WEST Wales mature student has alleged that Student Finance Wales discriminates against mature female students who have changed their name through marriage or divorce.
Tricia (not her real name) contacted The Herald after she experienced protracted delays in receiving student finance to which she was entitled having been made ‘to jump through hoops’ to prove she was who she said she was.
She encountered difficulties after applying for a one year top up from a HND to a BA.
The situation was rendered all the more frustrating as, Student Finance Wales had all of Tricia’s proof of identity from the previous year, when she completed her HND, access to all of the information submitted in connection with that award, and repeatedly told her that there was no information required from her before telling her on a number of occasions, and only when she rang to query the continuing delay, that further information was needed.
Tricia applied for student finance on June 14 and supporting information for her financial status was provided immediately to Student Finance Wales. Tricia had the same customer reference number, same email, same telephone contact number that she had used for her previous application.
Tricia was particularly exasperated as she had been through precisely the same rigmarole in proving her identity in her initial application two years before.
She told us: “Despite the fact that I applied early for student finance, after that earlier bad experience, I kept on being pushed from pillar to post. Even though ALL of my information was already held by Student Finance and they were writing to me at my home address, which I had already provided and proved, it was not until mid-August that Student Finance Wales asked for proof that I actually lived in Wales.
“Having sent that proof, I rang up to check everything was okay and was told that Student Finance Wales had all the information they needed to process my application.”
She continued: “Having waited for a few weeks and with the start of term already near, I rang to find out what was happening. I was then told that before my application could proceed that they wanted information for an application for a childcare grant, which I have never sought and had not asked for. I had to write a letter telling them this – unbelievably six weeks after acknowledging they had received that letter, the information is still shown as required.
“Anyway, I confirmed again that they now had all the material they needed. And was told they did. A few weeks passed and I had heard nothing. I rang again. This time they wanted me to provide both my birth certificate and a form signed by a third party confirming that I was me!
“I raised an immediate complaint and was told I would be sent a copy of that for my own information.”
On October 26, Tricia rang to confirm that all information had been received and make sure that nothing else was needed.
Tricia’s experience then entered the realms of the surreal. A friend verified her identity. The same person had verified her partner’s identity for their application for student finance and been accepted.
The proof of identity was rejected and during the phone call a claim was made that a letter to that effect had been sent out on October 20, which was remarkable in itself as the identity form had only been posted on October 19. Not only was there no sign of that letter’s arrival, there was no sign of it in the record of correspondence.
Tricia then raised the question of her previous complaint, only to be told there was no record of it. She was then told by a manager at Student Finance Wales that she was not entitled to see the content of any complaint raised by the company on her behalf, although that manager told her that she would now raise a complaint for her and notify her it had been raised.
After waiting a few days, and with no sign of a complaint being made, Tricia emailed a full complaint to Student Finance Wales and copied her constituency and regional AMs in along with Cabinet Secretary for Education Kirsty Williams and the Assembly parties’ education spokespersons.
Response was swift. First to respond was Labour’s Joyce Watson who promised to raise the matter with the Cabinet Secretary. That was followed by responses from Paul Davies – who helped resolve Tricia’s previous complaint – Simon Thomas, and UKIP’s Neil Hamilton who provided a very full and sympathetic response to Tricia’s plight; then, the Welsh Government contacted Tricia and asked for her permission to deal with Student Finance Wales on her behalf.
Finally, a day or so later, Tricia was emailed by Student Finance Wales to say that they were now acting on her complaint.
Mysteriously, the letter telling her that her identity proof was unacceptable arrived postmarked October 31, the same day as her complaint.
Within seven days of contacting her local AMs, Tricia was told that her student finance had been approved and that payments would be made shortly. She does not think that is a coincidence.
Tricia is, however, still frustrated by the whole experience.
“The situation had become ridiculous. I was being discriminated against for being an older woman, who had been married before. They not only had all my information already, they told me they could see it on the computer system and yet still said they needed it again. It’s bureaucracy for the sake of it. And as for not allowing customers to see complaints raised on their behalf, I bet their complaints clear up rate is stellar.
“Again, it was only when I complained and copied in AMs that there was any movement at all. That is not right and just makes me wonder how many students who have not contacted their own AMs have been forced out of higher education by Student Finance Wales incompetence.”
She concluded: “When I initially raised issues about the process way back in August I was told that I should blame the Welsh Government! To make matters worse, it had been suggested to me that I could get my parents to confirm my name change. I could, I suppose, have got a shovel or Ouija board, but neither of those options was very appealing!”
Plaid Cymru’s Shadow Cabinet Secretary for Education Llyr Gruffydd said: “Plaid Cymru believes education is a right not a privilege so we want to make sure there is fair play when it comes to Student Finance Wales regardless of age or gender.”
Mid and West AM Simon Thomas added: “A constituent has informed me of a formal complaint they have made regarding the way in which their application for student finance has been handled by Student Finance Wales. Their application for student finance has still not been processed – almost five months after the initial application was made.
“My constituent feels that Student Finance Wales indirectly discriminate on the grounds of age and gender.”
Simon Thomas has written to the Cabinet Secretary for Education requesting the following information.
- An outline of Student Finance Wales’ complaints procedure
- The number of complaints received by Student Finance Wales each year in the last five years
- A breakdown of the nature of the complaints received
- An outline of the evidence of income and identity Student Finance Wales asks for in order to process a student’s application for student finance
Tricia’s constituency AM, Paul Davies told The Herald: “The experiences that Tricia has had with Student Finance Wales are deeply disappointing and caused her unnecessary distress, at a time when she should be focusing on her studies. It’s clear that there are failings in the system, which continue to be unaddressed and the Welsh Government should now commit to seriously reviewing Student Finance Wales’ operations.
“Sadly, this is not the first worrying experience that Tricia has faced throughout her studies and it’s simply unacceptable. Lessons clearly haven’t been learnt from previous occasions and therefore it’s important that the Welsh Government urgently addresses these problems to ensure that other students are not faced with similar problems in the future.”
Kirsty Williams announces online PGCE
A NEW part-time PGCE that combines online study with tutorials and seminars could soon make Wales a world-leader in Initial Teacher Education (ITE).
The addition of this new alternative route into teaching, announced today by Education Secretary Kirsty Williams, is the latest in a series of reforms designed to revolutionise the way ITE is provided in Wales. These also include new full-time ITE programmes.
The new part-time PGCE would provide a high quality alternative to full-time study and remove the need for students to travel just to attend their chosen course.
Students could instead interact with their lecturers and fellow students online, just as they would in the soon-to-be accredited full-time ITE programmes. This would remove any barriers that might be caused by their location or distance from a university.
In addition to the new PGCE, the Education Secretary also announced a new Employment Based Route (EBR), which would see a student teacher employed by a school from the outset. This would be targeted to help regional consortia address teaching shortages in schools region by region.
Both the part-time PGCE and EBR would enable student teachers to maintain their current commitments, including employment and income, whilst studying to be a teacher.
The students would also be able to take advantage of opportunities afforded by Wales’ new student finance arrangements. From the 2018-19 academic year, all Welsh students – whether studying undergraduate full or part time – will receive support for their living costs equivalent to the UK national living wage.
Announcing the changes today, Kirsty Williams said: “An education system cannot exceed the quality of its teachers and our new curriculum cannot be delivered without a well-supported, aspirational teaching profession.
“The new part-time PGCE has the potential to completely transform the way Initial Teacher Education in Wales is delivered, complementing our equally high quality full-time ITE programmes.
“New students who may previously never have considered a career in teaching or been put off by costs or their location will have access to an academic qualification and programme that is of the very highest standard while also being flexible and easily accessible.
“It’s by harnessing technology in this way that we’ll attract highly-talented, experienced people with the higher level skills needed by both the teaching profession and our wider economy.
“I am confident that along with the step change in our soon to be accredited full-time ITE programmes the new part-time PGCE and EBR, together with new Professional Standards for teaching and accreditation criteria for initial teacher education, will allow us to raise standards across the board and make Wales a world-leader.”
The Education Secretary also confirmed today that an HE provider, or partnership of providers, will be procured to deliver the proposals by working with schools and education consortia across Wales.
Yale to unlock students’ potential
THIS summer, 16 of Wales’ brightest sixth-formers will join students from across the world for a life-changing summer programme held at one of the world’s most prestigious academic institutions.
The pupils, all part of the Seren Network, will join over 1500 other students from 126 countries and 50 US states on Yale’s Young Global Scholars Programme (YYGS), at Yale University’s New Haven campus in the US, as part a new scholarship opportunity made possible through the Seren Network.
Education Secretary, Kirsty Williams, will join the first group of pupils from Wales to travel to Yale’s New Haven campus as she looks to build on links already made with the university through Seren.
The Education Secretary will also travel to both Harvard University and MIT in Boston to discuss new opportunities and collaborations.
This opportunity has been made available to Welsh students thanks to a jointly funded scholarship between Yale Young Global Scholars (YYGS) and the Welsh Government. The flight costs have been supported through sponsorship by businesses in Wales who are all rooting for the Welsh students.
The students will each spend two weeks at Yale’s New Haven campus, where they will take part in a rigorous academic programme led by world-leading academics in one of six areas, including International Affairs & Security, Frontiers of Science & Technology and Politics, Law & Economics.
The partnership has been established to broaden the academic horizons of Welsh students, giving them a taste of university life in the States and the opportunity to make strong university applications when they return.
Kirsty Williams said: “It is a huge success story for Seren that we’ve been able to broker a partnership which will see Yale’s renowned Young Global Scholars programme made accessible to students across Wales.
“I’m proud to be joining our first ever group of students to take part in this life-changing summer programme and look forward to making new links with other universities as we try to open new doors for many more of our students.
“I want every pupil in every school in every part of Wales to know that if you work hard then no academic opportunity is off-limits. I think this is a perfect example of what is possible and I want to thank all the sponsors involved in making this happen.”
This partnership has been made possible through Liam Rahman, a Yale University alumnus born and raised in Carmarthenshire. A Co-Director at E-Qual Recruitment Education in Cardiff and West Wales, Liam is an avid supporter of The Seren Network and has been the driving force throughout the partnership. E-Qual Recruitment Education is a headline sponsor of the partnership, having raised in excess of £10,000 to fund the cost of students’ flights to and from the US.
Liam said: “Since returning to Wales last year, it’s been a real privilege to work with high potential Welsh students through the Seren Network and to be an interviewer for Yale’s Undergraduate Admissions Office in Wales through Yale’s Alumni Schools Committee.
“Over the past few months, I’ve worked to build the relationship between Yale Young Global Scholars and The Seren Network, which has culminated in this fantastic partnership and scholarship opportunity.
“This scholarship will deliver life-changing opportunities to some of Wales’s brightest sixth formers and gives Yale the opportunity to access some of Wales’s very best talent.”
Adult learning: Richard’s story
UWTSD has marked Adult Learners’ Week by encouraging its mature students to tell their own stories.
Richard Thomas, a single father of three, graduated last summer with a degree in Sports Therapy.
He recently spoke to UWTSD about his transformational journey from gardener to Sports Therapist:
“In the summer of 2014 I was working as a Gardener and handyman in the quiet village of Bancyfelin. I didn’t see it as a long term career and with three children and no partner, I felt I needed a better career direction so I started to look at returning to education. After realising that UWTSD offered a degree in Sports Therapy I decided this was the area that I really wanted to learn more about.
“I immediately loved the course description – having been passionate about sport, fitness, Crossfit and having also had many sporting injuries in the past – I felt that this course would be fascinating to follow. Because of my family commitments, I wasn’t able to travel long distances to study so the fact that the Sports Therapy course was available to me in Carmarthen was great too! I had no idea of how I was going to work, study and juggle my boys’ commitments too and I can’t deny that there were times during the course where I found it difficult – but those hard times were definitely worth it!
“Following this course has not only helped me to learn about a new profession and to embark on a new career that I’m very passionate about – it has also helped me grow as a person. The course set me academic challenges as well as challenging me to manage my time and to fit in work, study and raising three boys as a single father.
“The course was full of work experiences and volunteer opportunities and by the end of the course, I felt prepared to face the world of work because of those opportunities.
“This past year – the first year after graduation – has been tough but it would have been even more difficult if it hadn’t been for the experience and connections that I made during my time on the course.
“During my studies, I was lucky enough to work with the Welsh Under 20’s Rugby team; the Dragons; Cardiff Devils Ice Hockey; Swansea City FC as well as Bristol City FC – not forgetting the various events that we covered such as the Swansea Triathlon, The Burn, Invncbl and some epic Charity cycle rides.
“Since graduating, I’m really lucky that the list of organisations and events I’m working with continues to grow. I now work with the FAW and the Under 15’s Welsh Girls Football team; Whitland RFC and I have a role with Hockey Wales too. I also work with Gower College Rugby, Llanelli and District Schoolboys Under 15’s and the successful Rugby Sevens team, the Carmarthen Warriors. Alongside this work I’ve been lucky enough to be part of a Hip and Groin Testing team – which I initially started doing during my time on the course – but I’m now also been working with Swansea City as part of their testing team as well as the IRFU as part of their ongoing Injury reduction strategies.
“I am currently still trying to manage my time but am enjoying the challenge. Indeed, enrolling on this course was easily one of the best decisions of my life. It’s helped me immeasurably – not just academically and career wise – but it’s also made a huge difference to me on a personal level. I’ve met friends that I’ll have for life and I managed to complete a BSc degree – something that for many years would have felt impossible.
“I am the first person in my family in living knowledge to complete a degree and I’m not ashamed to say that I cried like a baby at my graduation ceremony. Receiving an award for my academic work was probably one of the proudest moments of my life. The fact that I’ve achieved something that I previously didn’t really believe I could, has helped me to raise my own expectations and has allowed me to really expanded my horizons – both career wise and personally. It’s also had a great positive effect on my children – the eldest of whom is now going to University this year.”
As the only Sports Therapy degree in Wales accredited by the Society of Sports Therapy, the BSc Sports Therapy degree programme is designed to educate competent practitioners in all aspects of Sports Therapy. During their time on the course, students learn in a practical setting with plenty of hands on teaching in a dedicated Sports Therapy Suite and Rehabilitation Centre. All teaching staff are experienced Graduate Sports Therapists who have worked in professional, semi-professional, national and international sports over a number of years.
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