A WEST Wales mature student has alleged that Student Finance Wales discriminates against mature female students who have changed their name through marriage or divorce.
Tricia (not her real name) contacted The Herald after she experienced protracted delays in receiving student finance to which she was entitled having been made ‘to jump through hoops’ to prove she was who she said she was.
She encountered difficulties after applying for a one year top up from a HND to a BA.
The situation was rendered all the more frustrating as, Student Finance Wales had all of Tricia’s proof of identity from the previous year, when she completed her HND, access to all of the information submitted in connection with that award, and repeatedly told her that there was no information required from her before telling her on a number of occasions, and only when she rang to query the continuing delay, that further information was needed.
Tricia applied for student finance on June 14 and supporting information for her financial status was provided immediately to Student Finance Wales. Tricia had the same customer reference number, same email, same telephone contact number that she had used for her previous application.
Tricia was particularly exasperated as she had been through precisely the same rigmarole in proving her identity in her initial application two years before.
She told us: “Despite the fact that I applied early for student finance, after that earlier bad experience, I kept on being pushed from pillar to post. Even though ALL of my information was already held by Student Finance and they were writing to me at my home address, which I had already provided and proved, it was not until mid-August that Student Finance Wales asked for proof that I actually lived in Wales.
“Having sent that proof, I rang up to check everything was okay and was told that Student Finance Wales had all the information they needed to process my application.”
She continued: “Having waited for a few weeks and with the start of term already near, I rang to find out what was happening. I was then told that before my application could proceed that they wanted information for an application for a childcare grant, which I have never sought and had not asked for. I had to write a letter telling them this – unbelievably six weeks after acknowledging they had received that letter, the information is still shown as required.
“Anyway, I confirmed again that they now had all the material they needed. And was told they did. A few weeks passed and I had heard nothing. I rang again. This time they wanted me to provide both my birth certificate and a form signed by a third party confirming that I was me!
“I raised an immediate complaint and was told I would be sent a copy of that for my own information.”
On October 26, Tricia rang to confirm that all information had been received and make sure that nothing else was needed.
Tricia’s experience then entered the realms of the surreal. A friend verified her identity. The same person had verified her partner’s identity for their application for student finance and been accepted.
The proof of identity was rejected and during the phone call a claim was made that a letter to that effect had been sent out on October 20, which was remarkable in itself as the identity form had only been posted on October 19. Not only was there no sign of that letter’s arrival, there was no sign of it in the record of correspondence.
Tricia then raised the question of her previous complaint, only to be told there was no record of it. She was then told by a manager at Student Finance Wales that she was not entitled to see the content of any complaint raised by the company on her behalf, although that manager told her that she would now raise a complaint for her and notify her it had been raised.
After waiting a few days, and with no sign of a complaint being made, Tricia emailed a full complaint to Student Finance Wales and copied her constituency and regional AMs in along with Cabinet Secretary for Education Kirsty Williams and the Assembly parties’ education spokespersons.
Response was swift. First to respond was Labour’s Joyce Watson who promised to raise the matter with the Cabinet Secretary. That was followed by responses from Paul Davies – who helped resolve Tricia’s previous complaint – Simon Thomas, and UKIP’s Neil Hamilton who provided a very full and sympathetic response to Tricia’s plight; then, the Welsh Government contacted Tricia and asked for her permission to deal with Student Finance Wales on her behalf.
Finally, a day or so later, Tricia was emailed by Student Finance Wales to say that they were now acting on her complaint.
Mysteriously, the letter telling her that her identity proof was unacceptable arrived postmarked October 31, the same day as her complaint.
Within seven days of contacting her local AMs, Tricia was told that her student finance had been approved and that payments would be made shortly. She does not think that is a coincidence.
Tricia is, however, still frustrated by the whole experience.
“The situation had become ridiculous. I was being discriminated against for being an older woman, who had been married before. They not only had all my information already, they told me they could see it on the computer system and yet still said they needed it again. It’s bureaucracy for the sake of it. And as for not allowing customers to see complaints raised on their behalf, I bet their complaints clear up rate is stellar.
“Again, it was only when I complained and copied in AMs that there was any movement at all. That is not right and just makes me wonder how many students who have not contacted their own AMs have been forced out of higher education by Student Finance Wales incompetence.”
She concluded: “When I initially raised issues about the process way back in August I was told that I should blame the Welsh Government! To make matters worse, it had been suggested to me that I could get my parents to confirm my name change. I could, I suppose, have got a shovel or Ouija board, but neither of those options was very appealing!”
Plaid Cymru’s Shadow Cabinet Secretary for Education Llyr Gruffydd said: “Plaid Cymru believes education is a right not a privilege so we want to make sure there is fair play when it comes to Student Finance Wales regardless of age or gender.”
Mid and West AM Simon Thomas added: “A constituent has informed me of a formal complaint they have made regarding the way in which their application for student finance has been handled by Student Finance Wales. Their application for student finance has still not been processed – almost five months after the initial application was made.
“My constituent feels that Student Finance Wales indirectly discriminate on the grounds of age and gender.”
Simon Thomas has written to the Cabinet Secretary for Education requesting the following information.
- An outline of Student Finance Wales’ complaints procedure
- The number of complaints received by Student Finance Wales each year in the last five years
- A breakdown of the nature of the complaints received
- An outline of the evidence of income and identity Student Finance Wales asks for in order to process a student’s application for student finance
Tricia’s constituency AM, Paul Davies told The Herald: “The experiences that Tricia has had with Student Finance Wales are deeply disappointing and caused her unnecessary distress, at a time when she should be focusing on her studies. It’s clear that there are failings in the system, which continue to be unaddressed and the Welsh Government should now commit to seriously reviewing Student Finance Wales’ operations.
“Sadly, this is not the first worrying experience that Tricia has faced throughout her studies and it’s simply unacceptable. Lessons clearly haven’t been learnt from previous occasions and therefore it’s important that the Welsh Government urgently addresses these problems to ensure that other students are not faced with similar problems in the future.”
Aberystwyth Vice Chancellor pays tribute to community-wide efforts to control COVID-19
ABERYSTWYTH UNIVERSITY’S Vice Chancellor has paid tribute to local organisations and workers for efforts to control cases of COVID-19 in the area.
Marking the anniversary of the initial lockdown, Professor Elizabeth Treasure said that the actions of organisations such as Ceredigion County Council and Hywel Dda University Health Board had saved lives and she offered her heartfelt thanks.
Professor Treasure said: “I wanted to take this opportunity to outline my gratitude to those local partners who have worked so hard to combat COVID-19 transmission locally. Their efforts have saved lives over the past months, and we will no doubt need to continue to support them over the coming weeks and months.”
Following the Welsh Government’s decision to allow all students back to university campuses after the Easter break, Professor Treasure thanked the wider community for its support over the course of a difficult year since the start of the pandemic.
Professor Treasure added: “I am very pleased that the Government has decided that students can return for in-person teaching after the Easter break. I have received a great deal of positive feedback about the responsible actions of our students over recent months from other sections of our community.
“We are all helping to make a difference – contributing in our own ways to those life-saving efforts.
“We are fortunate to live in a community which is inclusive and welcoming, and I am so grateful for the wide support for all our work.”
On Monday 15 March 2021 the Welsh Government announced that students could return to universities after Easter for in-person teaching. Further practical details are expected to be released by the Welsh Government over the coming weeks.
As has been the case from the outset of the pandemic, Aberystwyth University is adhering to Welsh Government guidance as it plans for the return of students to Aberystwyth and to a COVID-secure campus.
In addition to initial significant contributions of PPE for healthcare workers, since the start of the pandemic the University has provided locations in Aberystwyth for public COVID-19 testing facilities and a mass vaccination centre.
U-turn on compulsory lifesaving lessons in Welsh secondary education
SCHOOLS in Wales will now teach first aid and lifesaving skills as part of the new curriculum.
Wales will join England and Scotland by introducing first aid and lifesaving kills to their national secondary education curriculum.
Kirsty Williams, Education Minister had previously rejected the calls for emergency resuscitation skills to be compulsory in school.
Cardiopulmonary resuscitation (CPR) was introduced in the secondary school curriculum in England in September 2020.
Local authorities in Scotland have also committed to introduce lifesaving skills to their secondary education curriculum.
The British Heart Foundation had backed the campaign for CPR to be taught in schools.
In a long fought battle, Suzy Davies, a Welsh Conservative Member of the Senedd for South Wales West, secured the commitment from the Welsh Education Minister in the course of debating amendments to the new Curriculum and Assessment (Wales) Bill, which will make sweeping changes to the way Welsh children are educated.
The new curriculum for Wales is planned to come into force from 2022.
Children, parents, families and medics have long argued that regular teaching of CPR in particular will raise our children to have the skills and confidence to step in and save the life of someone in cardiac arrest if they encounter them outside a hospital setting.
The commitment was included in the Welsh Conservative manifesto for the Assembly election in 2016, and Suzy Davies, the Shadow Education Minister, said:
“After 10 years campaigning for this, I was beginning to wonder if it would ever happen.
“From securing cross-party support for this in my early days as an Assembly Member, through several debates and pitches to different Ministers, on to my own proposed legislation which found favour among Senedd Members, it was difficult to understand why Welsh Government was so resistant.
“In this country, our chances of surviving a cardiac arrest outside hospital are as poor as 10%. In countries around the world where teaching CPR and defibrillator use is compulsory, those odds improve dramatically. These skills are quick and easy to learn and easy to remember.
“ Alun Davies MS – himself a cardiac arrest survivor – has rightly argued that we should be able to learn these skills at any time in our lives and that defibrillators should be a commonplace feature of our public landscape. I couldn’t agree more – but how simple it is to ingrain these skills from an early age and raise generation after generation of lifesavers.”
Under the new curriculum, teachers must follow statutory guidance made by Ministers to support various aspects of the new way of teaching. After changes guaranteed by the Education Minister, this guidance will now instruct teachers that they should teach lifesaving skills and first aid: It is no longer optional.
The mandatory teaching of life saving skills and first aid (not just CPR) has been supported by the medical profession, including paramedics and fire service co-responders, as well as charities like St. John’s Cymru, British Heart Foundation, Calon Defibrillators, Cariad and the Red Cross.
It is taught through many youth groups, including Torfaen Sea Cadets who trained Aneurin Metcalfe, the young man who saved someone’s life only this week.
Styling their way to the top
FOUR hairdressing learners: Holly Mathias, Jenna Kilgallon, Helaina Thomas and Leah Rees, recently earned themselves a place in the next stage of the Concept Hair Magazine Learner of the Year Competition.
The candidates were invited into the College to show their fully presented entries as evidence and then submitted them remotely to the Concept Hair Magazine judges in December.
The categories for the competition were: Festival Hair, Red Carpet, Old School Barbershop, Celebration of Colour and Safari.
The unique styles allowed the learners to show off their creative hair styling skills from plaits to updos, to bold colour creations.
Charlotte Jones, Hairdressing lecturer was over the moon with the learners’ success; “We were all so impressed with the creativity, dedication and enthusiasm of all the students who took part in the competition. Also, the students who supported the entries during the day and the models who gave up their time to be involved. They should all be very proud of what they have achieved. The results were amazing!”
The students worked to COVID regulations ensuring all the correct PPE and procedures were followed.
Finalist, Holly Mathias entered three categories which included; Styling Level 2 – Festival Theme, Hair Up Level 2 – Red Carpet and Avant Garde – Safari.
Holly shared her experience; “Taking part in the Concept Hair competition, has really boosted my confidence and proved that hard work really does pay off. The support from the staff at Pembrokeshire College is outstanding. I would recommend everyone to take part in this competition as not only is it an amazing experience, but it really allows you to think outside the box and be as creative as you can! I would 100% take part in this competition again.”
Holly plans to go into full-time employment when she completes her course and hopes to one day work on cruise ships or even own her own salon.
The next stage involves the candidates submitting photographic entries on the 12th March where six will be shortlisted for the national finals which is set to take place virtually in April.
Popular This Week
News1 day ago
Elin Jones calls for a plan to revive Aberystwyth town centre
News2 weeks ago
Bar in Ceredigion issued with a Premises Closure Notice and a Fixed Penalty Notice
News1 week ago
Fire Chief’s pay being formally investigated
News1 week ago
Drakeford outlines road to normality
News13 hours ago
Ceredigion dog breeder fined for failing to comply with dog breeding licence
News6 days ago
Ben Lake MP condemns Nazi graffiti as police investigate
News1 week ago
Ceredigion MS and MP call on Welsh Government to support agricultural shows
Politics1 day ago
Covid-19 restriction relaxations in Wales brought forward