A WEST Wales mature student has alleged that Student Finance Wales discriminates against mature female students who have changed their name through marriage or divorce.
Tricia (not her real name) contacted The Herald after she experienced protracted delays in receiving student finance to which she was entitled having been made ‘to jump through hoops’ to prove she was who she said she was.
She encountered difficulties after applying for a one year top up from a HND to a BA.
The situation was rendered all the more frustrating as, Student Finance Wales had all of Tricia’s proof of identity from the previous year, when she completed her HND, access to all of the information submitted in connection with that award, and repeatedly told her that there was no information required from her before telling her on a number of occasions, and only when she rang to query the continuing delay, that further information was needed.
Tricia applied for student finance on June 14 and supporting information for her financial status was provided immediately to Student Finance Wales. Tricia had the same customer reference number, same email, same telephone contact number that she had used for her previous application.
Tricia was particularly exasperated as she had been through precisely the same rigmarole in proving her identity in her initial application two years before.
She told us: “Despite the fact that I applied early for student finance, after that earlier bad experience, I kept on being pushed from pillar to post. Even though ALL of my information was already held by Student Finance and they were writing to me at my home address, which I had already provided and proved, it was not until mid-August that Student Finance Wales asked for proof that I actually lived in Wales.
“Having sent that proof, I rang up to check everything was okay and was told that Student Finance Wales had all the information they needed to process my application.”
She continued: “Having waited for a few weeks and with the start of term already near, I rang to find out what was happening. I was then told that before my application could proceed that they wanted information for an application for a childcare grant, which I have never sought and had not asked for. I had to write a letter telling them this – unbelievably six weeks after acknowledging they had received that letter, the information is still shown as required.
“Anyway, I confirmed again that they now had all the material they needed. And was told they did. A few weeks passed and I had heard nothing. I rang again. This time they wanted me to provide both my birth certificate and a form signed by a third party confirming that I was me!
“I raised an immediate complaint and was told I would be sent a copy of that for my own information.”
On October 26, Tricia rang to confirm that all information had been received and make sure that nothing else was needed.
Tricia’s experience then entered the realms of the surreal. A friend verified her identity. The same person had verified her partner’s identity for their application for student finance and been accepted.
The proof of identity was rejected and during the phone call a claim was made that a letter to that effect had been sent out on October 20, which was remarkable in itself as the identity form had only been posted on October 19. Not only was there no sign of that letter’s arrival, there was no sign of it in the record of correspondence.
Tricia then raised the question of her previous complaint, only to be told there was no record of it. She was then told by a manager at Student Finance Wales that she was not entitled to see the content of any complaint raised by the company on her behalf, although that manager told her that she would now raise a complaint for her and notify her it had been raised.
After waiting a few days, and with no sign of a complaint being made, Tricia emailed a full complaint to Student Finance Wales and copied her constituency and regional AMs in along with Cabinet Secretary for Education Kirsty Williams and the Assembly parties’ education spokespersons.
Response was swift. First to respond was Labour’s Joyce Watson who promised to raise the matter with the Cabinet Secretary. That was followed by responses from Paul Davies – who helped resolve Tricia’s previous complaint – Simon Thomas, and UKIP’s Neil Hamilton who provided a very full and sympathetic response to Tricia’s plight; then, the Welsh Government contacted Tricia and asked for her permission to deal with Student Finance Wales on her behalf.
Finally, a day or so later, Tricia was emailed by Student Finance Wales to say that they were now acting on her complaint.
Mysteriously, the letter telling her that her identity proof was unacceptable arrived postmarked October 31, the same day as her complaint.
Within seven days of contacting her local AMs, Tricia was told that her student finance had been approved and that payments would be made shortly. She does not think that is a coincidence.
Tricia is, however, still frustrated by the whole experience.
“The situation had become ridiculous. I was being discriminated against for being an older woman, who had been married before. They not only had all my information already, they told me they could see it on the computer system and yet still said they needed it again. It’s bureaucracy for the sake of it. And as for not allowing customers to see complaints raised on their behalf, I bet their complaints clear up rate is stellar.
“Again, it was only when I complained and copied in AMs that there was any movement at all. That is not right and just makes me wonder how many students who have not contacted their own AMs have been forced out of higher education by Student Finance Wales incompetence.”
She concluded: “When I initially raised issues about the process way back in August I was told that I should blame the Welsh Government! To make matters worse, it had been suggested to me that I could get my parents to confirm my name change. I could, I suppose, have got a shovel or Ouija board, but neither of those options was very appealing!”
Plaid Cymru’s Shadow Cabinet Secretary for Education Llyr Gruffydd said: “Plaid Cymru believes education is a right not a privilege so we want to make sure there is fair play when it comes to Student Finance Wales regardless of age or gender.”
Mid and West AM Simon Thomas added: “A constituent has informed me of a formal complaint they have made regarding the way in which their application for student finance has been handled by Student Finance Wales. Their application for student finance has still not been processed – almost five months after the initial application was made.
“My constituent feels that Student Finance Wales indirectly discriminate on the grounds of age and gender.”
Simon Thomas has written to the Cabinet Secretary for Education requesting the following information.
- An outline of Student Finance Wales’ complaints procedure
- The number of complaints received by Student Finance Wales each year in the last five years
- A breakdown of the nature of the complaints received
- An outline of the evidence of income and identity Student Finance Wales asks for in order to process a student’s application for student finance
Tricia’s constituency AM, Paul Davies told The Herald: “The experiences that Tricia has had with Student Finance Wales are deeply disappointing and caused her unnecessary distress, at a time when she should be focusing on her studies. It’s clear that there are failings in the system, which continue to be unaddressed and the Welsh Government should now commit to seriously reviewing Student Finance Wales’ operations.
“Sadly, this is not the first worrying experience that Tricia has faced throughout her studies and it’s simply unacceptable. Lessons clearly haven’t been learnt from previous occasions and therefore it’s important that the Welsh Government urgently addresses these problems to ensure that other students are not faced with similar problems in the future.”
Local students shine at skills competition
KATIE WAITE and Ben Thomas, from Pembrokeshire and Llanelli, have won a gold medal in the photography and coaching final of a national skills competition.
Backed by the Welsh Government through the European Social Fund, Skills Competition Wales is a series of events held in colleges across the country, designed to celebrate vocational skills and create highly skilled, talented employees for the Welsh workforce.
Katie, 18, who is studying foundation art, competed against 18 other students from across Wales in a photography challenge. The competitors were tasked with creating photography that focused on the theme discovering Wales.
Katie said: “I am over the moon to have won the photography competition.
“’Discovering Wales’ was the theme of the competition and we had to base our photography around the great outdoors, adventure and culture.
“I focused on the cultural aspect of the brief by looking at how the landscape of Wales reflects its culture.
“It was fascinating to see other people’s work at the competition and see how different people can interpret a brief and show their creativity in other aspects.
“I love photography as it can capture a moment in a unique way and shows another way of seeing things.”
Ben, 21, who is studying level two fitness instructing, competed against 17 other students from across Wales in a series of coaching challenges in within one hour. The competitors were tasked with coaching a one on one strength training session, warm up and circuit session.
Ben said: “Competing in the coach competition was a big success for me that has brought me closer to achieving my goal in making a real difference to people.
“Last year I was struggling with both my physical and mental health and turned to fitness. I got a personal trainer, Zak Hearne, who helped me lose three stone in three months which had a hugely positive impact on my mental health.
“Being able to make the same difference with other people is something I want to achieve in the future through personal training.
“For me, it’s all about pushing people to achieve great things and showing people that they can do anything if they put their mind to it and aim high.”
More than 40 competitions are taking place this year, across a wide range of different vocations from forensic science and fashion technology to 3D game and food preparation.
Those who are successful may then go on to be shortlisted for the UK Squad, competing against the world’s most talented young people at the WorldSkills international final in Shanghai, China in 2021.
Minister for Economy and Transport, Ken Skates said: “Skills Competition Wales is such an important event, allowing multi-talented young people the length and breadth of Wales to put their skills to the test, building on their excellence and experiences across various fields with the opportunity to then progress and compete at UK national and international level.
“It’s also an opportunity to show the breadth of talent we have here in Wales and to celebrate the Welsh companies who are nurturing and reaping the rewards of such highly skilled, talented employees. Ensuring Wales has the skills needed for economic success has long been a priority for me personally and for the Welsh Government more broadly and it’s fantastic to see skills acknowledged in this way.
“I would like to say well done to everyone who has competed this year and add my congratulations to Katie and Ben on their brilliant achievement. Best of luck to them in the next stage of the competition and I look forward to seeing them prosper in their future careers.”
Vocational qualifications importance emphasised
THE IMPORTANCE of vocational qualifications to the Welsh economy was emphasised at the launch of this year’s VQ Awards in Wales at the Senedd in Cardiff.
Speakers called for vocational qualifications to have parity of esteem with academic qualifications and for the Welsh Government to continue prioritising investment in the sector.
Iestyn Davies, chief executive of ColegauCymru/CollegesWales, said Wales was one of the remaining parts of the world where there had been a reluctance to recognise the value of vocational qualifications.
Academic qualifications had hogged the limelight when young people were considering a career path. However, he believed a significant change was underway with politicians now accepting the key importance of vocational qualifications to the economy of Wales.
He called on the people assembled at the launch event to spread the word about the success of vocational qualifications and lifelong learning in Wales to ensure that the Welsh Government continued to prioritise investment in the sector.
Vikki Howells, AM for Cynon Valley, who sponsored the launch event, said during her 16-year teaching career she had wished that there was a greater vocational offer for her students.
There remained a challenge to make young people and their parents, who played a crucial role in directing their children, embrace everything that vocational qualifications had to offer.
She praised the Welsh Government for the work it had already done and continued to do to promote vocational qualifications.
The VQ Awards are jointly organised by the Welsh Government, the National Training Federation for Wales (NTfW), ColegauCymru/CollegesWales, Qualifications Wales and the Education Workforce Council. The Welsh Government’s funding has support from the European Social Fund.
The Education Workforce Council’s chair Angela Jardine said it was exciting to be a new partner in the high-profile awards which celebrated the success and high standards achieved in vocational education to create the Wales of the future.
By maintaining a Register of Education Practitioners, the council aimed to contribute to improving the standards of teaching and the quality of learning in Wales. The register would provide the professional evidence to achieve parity of esteem between vocational and academic qualifications, she added.
Sarah John, chair of the NTfW, said: “The VQ Awards provide a great opportunity for learners, employers and their trainers to celebrate and publicise the positive impact that vocational qualifications have on the lives of individuals and the productivity of businesses in Wales. Upskilling in the changing vocational skills needed by businesses to be competitive is critical as they continue to evolve.”
Cassy Taylor, Associate Director for Vocational Qualifications with Qualifications Wales, said: “Vocational qualifications are the gateway to a rewarding career and we are delighted to be sponsoring the VQ Awards again this year.
“The awards are a perfect way to showcase the talent of learners and the commitment of tutors and employers to develop the skills in our workforce that are the bedrock of the economy.”
Stacey Davies, Human Resources Manager at Gestamp Tallent Ltd, an automotive manufacturer from Llanelli, spoke about the company winning the VQ Employer of the Year Award last year.
“Winning this prestigious award was an immensely proud moment for the plant,” she said. “To be recognised for the early accomplishments of an ambitious but exciting learning and development strategy continues to be very encouraging for all the stakeholders.”
Vocational qualifications play a key role in the Gestamp Tallent Growth Programme, which aims to upskill the entire workforce by creating tailor-made, individual development plans, revamping an apprenticeship programme and introducing leadership and management solutions and a programme for high potential employees.
The VQ Awards are designed to recognise and celebrate star learners, trainers and employers in every part of Wales who have used technical, practical and vocational qualifications to achieve success.
Nominations are now sought in four categories: VQ Intermediate Learner of the Year, VQ Higher Learner of the Year, VQ Trainer of the Year and VQ Employer of the Year. It’s easy to enter the awards. Just download a nomination form at https://www.vqday.wales which has full details about the awards. The closing date is noon on March 8.
From the entries, a panel of judges will select the category finalists for a high-profile awards ceremony to be held at the National Museum of Wales, Cardiff on May 15 to coincide with VQ Day.
Big leap in part-time students
THERE has been a massive 35% increase in part-time undergraduates from Wales, thanks to the Welsh Government’s radical new student support package.
The statistics report on the new student support system for the first time, also showing a 58% increase in the number of postgraduates supported. Welsh post-grads were eligible for dedicated bursaries and support from Welsh universities this year, thanks to Welsh Government funding. Means-tested grants and loans will be introduced from September.
There is no Government-backed living costs grant funding for part-time undergraduates or post-graduate students elsewhere in the UK. Last year, the Education Minister set a goal of a 10% increase in the number of Welsh post-graduate students by the end of this Government’s term.
The Education Minister, Kirsty Williams, said: “This is fantastic news and a real vote of confidence in our student support package, the first of its kind in the UK or Europe.
“We have always said that high living costs are the main barrier for students when thinking about university. Our package of support was specifically designed to address these concerns, making it easier for people to study part-time, especially if they have work or family commitments.
“Our radical approach to supporting part-time study is essential to improving social mobility, employment outcomes, access to the professions and delivering on our commitment to lifelong learning.”
Louise Casella, Director of The Open University in Wales, said: “The OU in Wales saw a 49% increase in our October student recruitment last year. This represents hundreds of more people embarking on learning that will transform the lives of their families and communities. We’ve had a 67% increase in students from Wales’ most economically disadvantaged areas, a 57% increase in disabled students and a 30% increase in BME learners.
“I am pleased the Welsh Government is highlighting the impact the new funding system is having on part-time study in Wales. With maintenance grants now available for part-time distance learners as well, flexible study has never been more affordable. This is helping The OU in Wales make studying for a degree a reality for those who may not have considered it in the past.”
Julie Lydon, Chair of Universities Wales, said: “We are delighted to see this increase in the number of students choosing to study part-time in Wales, clearly demonstrating that the new student support and higher education funding package in Wales is working.
“In the coming decade, Wales will face many challenges from the changing workplace and advancements in technology. These changes will mean that Wales will need a more highly skilled workforce.
Flexible learning, such as part-time study, will play a key role in preparing the people, places and businesses of Wales for the future.
“This increase in part-time and postgraduate study shows that, with the new student support and higher education funding package in Wales, we are on the right path to providing people of all ages and backgrounds with opportunities to benefit from higher education.”
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