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Compensation available for train delays of 15 minutes and more

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FOR the first time ever, rail customers on the Wales and Borders network can claim for delays of just 15 minutes.

The move follows the successful introduction of the Delay Repay system in late 2018 and will mean customers will be compensated if they reach their final destination 15 minutes later than expected, regardless of the reason.

Customers are now able to claim 25% of the cost of the single fare or 25% of the cost of the relevant leg of a return ticket for delays of between 15 and 29 minutes.

Delay Repay offers a wider choice of repayment options, including bank transfer, Paypal and charity donation to the Railway Children, a charity fighting for street children.

Head of Customer Experience for Transport for Wales, Barry Lloyd, described the change as “a huge benefit” for customers.

He said: “We’re committed to delivering a punctual service that our customers can be proud of.

“A 15 minute delay is a big deal to our customers so this will be a huge benefit to them and shows our recognition of that. We’ve already moved to the Delay Repay system which makes claiming easier for customers and extending that to 15 minutes puts customers rightly at the forefront of our thinking.

“By offering customers compensation for delays of 15 minutes, we are setting ourselves a challenging goal in terms of our performance as we aim to be the best train operator in Britain.”

Delay Repay gives customers a quicker response to their claim, as claims will now start to be processed within 48 hours of receipt. A system providing online access to customers’ individual claim history will allow customers to know exactly what’s happening with their claim and when it is complete. Customers must retain their tickets in order to claim.

James Price, CEO of Transport for Wales added: “The introduction of this compensation scheme further highlights how we are putting the customer first in our plans to transform transport in Wales. We want to deliver a world class train service that works for the passenger and this is just one step we are taking to help ensure this.

“We are really pleased to be delivering one of the key commitments as set out in our announcements at the launch of our 15 year programme to create a transport network that people can be proud of.”

Customers can claim by completing one of our claim forms or online https://tfwrail.wales/delay-repay-compensation

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NHS Wales announce first and second dose vaccination walk-in clinics

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Hywel Dda UHB is running walk-in vaccination clinics this week. There is no need to contact the health board to book an appointment and if you have already registered using the health board’s online form, you are still welcome to attend the walk-in clinic.

If you have a scheduled appointment, please keep your appointment time. 

With the rise in cases across the UK it is important that as many people come forward for their first and second vaccines.

First vaccine walk-in clinics for anyone aged 18 and over who hasn’t had their first COVID-19 vaccine yet:

  • Aberystwyth (Thomas Parry Library, SY23 3FL): Thursday 24 and Friday 25 June, 10am to 8pm.
  • Cardigan (Teifi Leisure Centre SA43 1HG): Friday 25 June, 9.30am to 5pm.
  • Carmarthen (Halliwell Conference Centre, UWTSD, SA31 3EP): Monday 21, Tuesday 22, Wednesday 23, Thursday 24 and Friday 25 June, 10am to 8pm. 
  • Llanelli (Ffwrnes Theatre SA15 3YE): Thursday 24 and Friday 25 June, 10am to 8pm. 
  • Tenby (Tenby Leisure Centre, SA70 8EJ): Saturday 26 and Sunday 27 June, 10am to 8pm

Second vaccine walk-in clinics (please only attend if the centre is giving the same vaccine that you had for your first dose. This information can be found on your vaccine card.)

  • Aberystwyth (Thomas Parry Library, SY23 3FL): Monday 21, Tuesday 22 and Wednesday 23 June, 10am to 8pm. Second dose Moderna vaccine only if you had your first dose on or before 11 April.
  • Llanelli (Ffwrnes Theatre SA15 3YE): Monday 21, Tuesday 22 and Wednesday 23 June, 10am to 8pm. Second dose Moderna vaccine only if you had your first dose on or before 11 April.
  • Tenby (Tenby Leisure Centre, SA70 8EJ): Friday 25 June, 10am to 8pm. Second dose Oxford Astrazeneca vaccine only if you had your first dose on or before 25 April.

If you are unable to attend a walk-in clinic, you can still request your first vaccine by completing this form

To request your second dose please use this request form.

If you or someone you know is unable to use an online form, please contact our booking team on 0300 303 8322.

Important: By travelling to a centre, you accept there is a risk that all vaccines will be allocated before you arrive. If you arrive after all the vaccines are allocated, we will take your contact details and add you to our reserve list.

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Ceredigion RAF Veteran completes 500-mile walk around Scotland for RNLI Mayday

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ROGER PHILLIPS, an RAF veteran, recently completed a 500-mile walk around the north coast of Scotland. Roger, 73, chose to support the RNLI in their Mayday appeal after having survived becoming trapped in his sinking aircraft and nearly drowning in 1973.

After Roger’s dramatic experience, in which he became trapped in a sinking aircraft after it went down in the South China Sea, he chose to support the RNLI to help them continue to help other people who get into trouble in the water. In order to show his admiration for all the work that the RNLI has done over the years and continues to do, he decided to tackle Scotland’s 500 mile long North Coast route as part of the RNLI’s Mayday mile fundraiser.

Roger, from Aberaeron, Ceredigion began his journey from the village of Lochcarron and walked clockwise around the coastline managing to complete the entire 500 miles in 28 days. Despite difficult weather conditions and terrain, Roger still managed to achieve an 20.04 miles on the last day averaging 16 minutes 49 seconds per mile.

Reflecting on the challenge, Roger said: “The most outstanding thing to me was that I finished in Lochcarron and then it took 12 hours to drive home to Aberaeron and even I could not believe that was the same mileage as I had just walked. Put into a straight line the distance became unbelievable.”

Catherine Jones, RNLI Community Manager for North and Mid Wales said: “Throughout the Mayday challenge we have seen countless people show their support for the RNLI in many weird and wonderful ways. Roger’s has completed an amazing feat and raised a brilliant amount that will be essential to the RNLI’s ability to continue keeping people around the coast safe.

“The amount of support we’ve received from people like Roger who have gone above and beyond is truly heart-warming. It is thanks to people like him that our volunteer crews will be able to continue to save lives at sea particularly ahead of this summer which is looking to be one of the busiest ever.”

If you’d like to contribute to Roger’s fundraising efforts or find out more, you can via his Just Giving page here: https://www.justgiving.com/fundraising/walkthe500walkwithRoger

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Aberystwyth CID appeal following serious assault

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ABERYSTWYTH CID are investigating a serious assault that occurred in the Castle Street area of Aberystwyth at approx. 4.45pm on Tuesday, June 15 2021. Following medical treatment the victim is recovering at home. Police are appealing for any witnesses to the assault and anyone in the vicinity around this time, or immediately prior to the incident, that may have witnessed people acting suspiciously.

Anyone with information that could help officers with their investigation is asked to report it to Dyfed-Powys Police, either online at https://bit.ly/DPPContactOnline, by emailing 101@dyfed-powys.pnn.police.uk, or by calling 101. If you are deaf, hard of hearing, or speech impaired text the non-emergency number on 07811 311 908. Alternatively, contact the independent charity Crimestoppers anonymously by calling 0800 555111, or visiting crimestoppers-uk.org. Quote reference: DP-20210615-268

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