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Compensation available for train delays of 15 minutes and more

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FOR the first time ever, rail customers on the Wales and Borders network can claim for delays of just 15 minutes.

The move follows the successful introduction of the Delay Repay system in late 2018 and will mean customers will be compensated if they reach their final destination 15 minutes later than expected, regardless of the reason.

Customers are now able to claim 25% of the cost of the single fare or 25% of the cost of the relevant leg of a return ticket for delays of between 15 and 29 minutes.

Delay Repay offers a wider choice of repayment options, including bank transfer, Paypal and charity donation to the Railway Children, a charity fighting for street children.

Head of Customer Experience for Transport for Wales, Barry Lloyd, described the change as “a huge benefit” for customers.

He said: “We’re committed to delivering a punctual service that our customers can be proud of.

“A 15 minute delay is a big deal to our customers so this will be a huge benefit to them and shows our recognition of that. We’ve already moved to the Delay Repay system which makes claiming easier for customers and extending that to 15 minutes puts customers rightly at the forefront of our thinking.

“By offering customers compensation for delays of 15 minutes, we are setting ourselves a challenging goal in terms of our performance as we aim to be the best train operator in Britain.”

Delay Repay gives customers a quicker response to their claim, as claims will now start to be processed within 48 hours of receipt. A system providing online access to customers’ individual claim history will allow customers to know exactly what’s happening with their claim and when it is complete. Customers must retain their tickets in order to claim.

James Price, CEO of Transport for Wales added: “The introduction of this compensation scheme further highlights how we are putting the customer first in our plans to transform transport in Wales. We want to deliver a world class train service that works for the passenger and this is just one step we are taking to help ensure this.

“We are really pleased to be delivering one of the key commitments as set out in our announcements at the launch of our 15 year programme to create a transport network that people can be proud of.”

Customers can claim by completing one of our claim forms or online https://tfwrail.wales/delay-repay-compensation

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Free parking in Ceredigion

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Car parking will be free in all Ceredigion County Council operated Pay and Display car parks on the three Saturdays before Christmas this year.

Parking charges at council operated Pay and Display car parks will be waived on December 7, 14 and 21 2019.

Rhodri Llwyd is Ceredigion County Council’s Corporate Lead Officer responsible for Highways and Environmental Services. He said. “Small businesses will be competing against online businesses for trade this Christmas. We want to do what we can to support Ceredigion businesses at this important time of year. We hope this step encourages more of us to shop locally this Christmas and enjoy what fantastic Ceredigion businesses have to offer.”

This decision contributes towards one of the council’s corporate priorities of boosting the economy.

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Ysgol Bro Pedr raise funds for life saving machine

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PUPILS at Ysgol Bro Pedr have raised enough money to buy a defibrillator machine for the school.

The idea came after 15 Year 11 pupils achieved their Level 3 Emergency First Aid Qualification with Ceredigion Youth Service. Pupils felt that it was incredibly important that they and others at the school had the skills, knowledge and equipment to use in an emergency.

Mrs Caryl Jones and pupils raised an outstanding £1,150 through organising a bake sale at the school on 28 March 2019. The school extends their thanks to Lampeter businesses ‘Oh My Cod’ and ‘Y Becws’ for their kind contribution towards the sale.

Guto Crompton, School Based Youth Worker said: “Although first aid is not a mandatory part of the school curriculum in Wales, young people at Ysgol Bro Pedr felt that it should be something that all pupils knew about. This would help them to know what to do in an emergency, whether that be in the school or out in the community. Pupils worked hard to achieve their First Aid qualification which covered aspect such as CPR, casualty management and the use of a defibrillator.”

The defibrillator machine will be placed in the school reception.

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It’s not too late: Ceredigion residents still have time to register to vote

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“CEREDIGION residents still have time to register to vote in the General Election on 12 December,” said the council’s Chief Executive and Acting Returning Officer, Eifion Evans.

Residents still have time to register to vote and to arrange postal or proxy votes if they want to do so. The deadline to register to vote is midnight on November 26. The deadline to register for a postal vote is 5pm on November 26 and the deadline to register for a proxy vote is 5pm on December 4.

Mr Evans continued, “Some residents may want to register for postal vote or a proxy vote. This could help people avoid possible wintry conditions of a December election, or young people who have moved out of county to study but still want to vote in Ceredigion.”

Residents can register to vote by using this link: https://www.gov.uk/register-to-vote or by calling the council’s Electoral Services Team on 01545 570 881.

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