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Compensation available for train delays of 15 minutes and more

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FOR the first time ever, rail customers on the Wales and Borders network can claim for delays of just 15 minutes.

The move follows the successful introduction of the Delay Repay system in late 2018 and will mean customers will be compensated if they reach their final destination 15 minutes later than expected, regardless of the reason.

Customers are now able to claim 25% of the cost of the single fare or 25% of the cost of the relevant leg of a return ticket for delays of between 15 and 29 minutes.

Delay Repay offers a wider choice of repayment options, including bank transfer, Paypal and charity donation to the Railway Children, a charity fighting for street children.

Head of Customer Experience for Transport for Wales, Barry Lloyd, described the change as “a huge benefit” for customers.

He said: “We’re committed to delivering a punctual service that our customers can be proud of.

“A 15 minute delay is a big deal to our customers so this will be a huge benefit to them and shows our recognition of that. We’ve already moved to the Delay Repay system which makes claiming easier for customers and extending that to 15 minutes puts customers rightly at the forefront of our thinking.

“By offering customers compensation for delays of 15 minutes, we are setting ourselves a challenging goal in terms of our performance as we aim to be the best train operator in Britain.”

Delay Repay gives customers a quicker response to their claim, as claims will now start to be processed within 48 hours of receipt. A system providing online access to customers’ individual claim history will allow customers to know exactly what’s happening with their claim and when it is complete. Customers must retain their tickets in order to claim.

James Price, CEO of Transport for Wales added: “The introduction of this compensation scheme further highlights how we are putting the customer first in our plans to transform transport in Wales. We want to deliver a world class train service that works for the passenger and this is just one step we are taking to help ensure this.

“We are really pleased to be delivering one of the key commitments as set out in our announcements at the launch of our 15 year programme to create a transport network that people can be proud of.”

Customers can claim by completing one of our claim forms or online https://tfwrail.wales/delay-repay-compensation

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New permanent walk-in test centre opens in Aberystwyth

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PEOPLE in Aberystwyth with symptoms of COVID-19 now have access to a permanent walk-in testing facility.

Hywel Dda University Health Board has arranged for a Local Testing Site (LTS) to be located inside the former Padarn Nursery building, (behind, but not connected to, Padarn Surgery), on Penglais Road.

Local people should avoid using the nearby nursery car park, leaving it free for those people accessing tests to park there. People who attend the walk-in centre must wear a face covering.

Meanwhile, the drive-through facility at Canolfan Rheidol has now been relocated to Cardigan in response to a rise in cases in that area. Residents of Aberystwyth will not be impacted by this move as there is plenty of testing capacity at the LTS.

Alison Shakeshaft, Director of Therapies & Health Science at Hywel Dda University Health Board, said: “We are very pleased to have secured this LTS for the people of Aberystwyth. Many residents in the town, including students, do not have their own private vehicle in order to access drive-through testing facilities, so the option of a walk-in facility is very important.

“This is a challenging time and I urge everyone to remain vigilant and follow the rules, including wearing face coverings where required, maintain social distancing, washing hands regularly, or using a hand sanitiser if hand washing is not possible.”

Anyone who has symptoms of the virus (a new persistent cough, high temperature or loss/change of taste or smell) must book a test as soon as possible.  This can be done through the online UK portal at www.gov.wales/coronavirus.

University students with COVID-19 symptoms, when booking a test, are required to provide their local address in Aberystwyth.

Please do not book a test if you do not have COVID-19 symptoms and do not attend testing centres without booking first as you will not be seen without an appointment.

Please follow the latest self-isolation guidelines which can be found here.

For the latest news and updated from Hywel Dda University Health Board visit https://hduhb.nhs.wales/

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Improvements required at a pub in Devil’s Bridge

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A HOSPITALITY business in Devil’s Bridge has been required to make improvements to safeguard the public’s health and well-being as part of the coronavirus regulations.

A Premises Improvement Notice has been served to The Hafod, Devil’s Bridge, Aberystwyth by Ceredigion County Council’s Public Protection Officers due to non-compliance with The Health Protection (Coronavirus Restrictions) (No. 4) (Wales) Regulations 2020.

As part of the Premises Improvement Notice, the Premises must ensure that a distance of 2 metres is maintained between any persons on the premises, and put measures in place which limit close face to face interaction and maintain hygiene. 

These measures will need to be implemented by 17:00 on November 27, 2020. The full notice can be seen on the Council’s website under Improvement and Closure Notices.

Information for businesses is available on the Council’s website under Supporting Ceredigion’s Economy.

Any business who is unsure of their responsibilities is urged to check the Welsh Government website

Any business that requires further information or guidance can contact the council’s Licensing Team on 01545 570881 or clic@ceredigion.gov.uk.

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Improvement notices issued to two Cardigan premises

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ON NOVEMBER 18, 2020, two Cardigan businesses were required to improve their measures to minimise the risk of exposure to coronavirus on their premises.

T Samways High Class Butchers, Pendre Cardigan and Cardigan Fried Chicken, Pendre Cardigan were both served with an improvement notice on Wednesday 18th November 2020 after officers from Ceredigion County Council’s Public Protection Team visited the premises.

Following reports from members of the public, officers found that improvements were needed in both premises to ensure compliance with the regulations.  The improvements require persons responsible for the premises to ensure that staff wear face coverings within the main shop and or public areas of the premises to maintain hygiene.

These businesses were granted 48 hours to correct the issues that had been highlighted or further enforcement action would be considered, including the option to issue closure notices.

On November 20, 2020, Officers returned to T Samways High Class Butchers and Cardigan Fried Chicken and were satisfied that the reasonable measures were now in place and the Improvement Notices were subsequently terminated.

The Premises Improvement Notices, served under the Health Protection (Coronavirus Restrictions)(No. 4)(Wales) Regulations 2020, were issued at both premises on Wednesday November 18, 2020.

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