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Ceredigion MP signs Commons ‘Bereavement Standard’ motion

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UK GOVERNMENT urged to introduce new account closure standard to help grieving families.

Ben Lake MP has backed a House of Commons motion which calls for the introduction of a new ‘Bereavement Standard’.

The early day motion (EDM), tabled as parliament returned on September 1st, calls on ministers to “simplify and streamline” the “complex array of arrangements” which face grieving families who need to close accounts with service providers, following the death of a loved one.

The growing support in parliament comes as nearly 80,000 people have signed a public petition at change.org/bereavementstandard which demands similar action from the government to improve the process of account closures across the UK.

Ben Lake MP said: “Grieving families have enough to cope with without the added burden and unnecessary stress caused by having to close multiple accounts, which at the moment can take weeks or months to complete. A new Bereavement Standard would simplify and streamline the process.”

The campaign, launched recently by mother and daughter Julie and Vicky Wilson, from Easington, Co Durham, is backed by several charities including Cruse Bereavement Care, Sue Ryder, Marie Curie, and the Good Grief Trust. A ‘Bereavement Standard Working Group’ to help bring about the requested standard has also been established with leading service providers, parliamentarians, charities, and UK regulators.

Across the UK, more than 600,000 people die every year. Currently, there is no approved process for closing accounts when someone dies – some companies demand a death certificate before closing an account, others seek different proof and paperwork. It can take weeks, or months, of repeated calls, to close just one account. On average individuals have up to 20 utility, mobile, broadband, TV subscription, and other household service accounts which need to be closed.

The Bereavement Standard would set a time limit for account closures, standardise paperwork and documents required, and ensure service providers have dedicated bereavement channels with properly trained staff, available to customers.

Vicky Wilson, who founded the campaign with mum Julie, said: “We are hugely encouraged that there is such growing support from MPs and members of the public for a new set of agreed standards, and we call on ministers and all service providers across the UK to listen to those voices and back our campaign. Without an agreed Bereavement Standard, service providers can still add unnecessary stress at a time when grieving families have enough to deal with.”

It was following the death of her grandmother that Vicky Wilson experienced the protracted and unsatisfactory process that thousands of families have to endure when closing multiple accounts for loved ones who have died. As a result, she and her mum founded a new online account closure service, Settld, which launches to members of the public for free, later this year.

Steven Wibberly, CEO of Cruse Bereavement Care, said: “It is vital that companies show compassion towards bereaved people. They must simplify their processes to ensure they are fit for purpose and to make sure that they are not causing their bereaved customers further distress, at what is already a very difficult time.

Unfortunately, the coronavirus pandemic has left thousands more people bereaved. Anything that can be done to simplify this process for bereaved people will have a huge impact.”

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New permanent walk-in test centre opens in Aberystwyth

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PEOPLE in Aberystwyth with symptoms of COVID-19 now have access to a permanent walk-in testing facility.

Hywel Dda University Health Board has arranged for a Local Testing Site (LTS) to be located inside the former Padarn Nursery building, (behind, but not connected to, Padarn Surgery), on Penglais Road.

Local people should avoid using the nearby nursery car park, leaving it free for those people accessing tests to park there. People who attend the walk-in centre must wear a face covering.

Meanwhile, the drive-through facility at Canolfan Rheidol has now been relocated to Cardigan in response to a rise in cases in that area. Residents of Aberystwyth will not be impacted by this move as there is plenty of testing capacity at the LTS.

Alison Shakeshaft, Director of Therapies & Health Science at Hywel Dda University Health Board, said: “We are very pleased to have secured this LTS for the people of Aberystwyth. Many residents in the town, including students, do not have their own private vehicle in order to access drive-through testing facilities, so the option of a walk-in facility is very important.

“This is a challenging time and I urge everyone to remain vigilant and follow the rules, including wearing face coverings where required, maintain social distancing, washing hands regularly, or using a hand sanitiser if hand washing is not possible.”

Anyone who has symptoms of the virus (a new persistent cough, high temperature or loss/change of taste or smell) must book a test as soon as possible.  This can be done through the online UK portal at www.gov.wales/coronavirus.

University students with COVID-19 symptoms, when booking a test, are required to provide their local address in Aberystwyth.

Please do not book a test if you do not have COVID-19 symptoms and do not attend testing centres without booking first as you will not be seen without an appointment.

Please follow the latest self-isolation guidelines which can be found here.

For the latest news and updated from Hywel Dda University Health Board visit https://hduhb.nhs.wales/

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Improvements required at a pub in Devil’s Bridge

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A HOSPITALITY business in Devil’s Bridge has been required to make improvements to safeguard the public’s health and well-being as part of the coronavirus regulations.

A Premises Improvement Notice has been served to The Hafod, Devil’s Bridge, Aberystwyth by Ceredigion County Council’s Public Protection Officers due to non-compliance with The Health Protection (Coronavirus Restrictions) (No. 4) (Wales) Regulations 2020.

As part of the Premises Improvement Notice, the Premises must ensure that a distance of 2 metres is maintained between any persons on the premises, and put measures in place which limit close face to face interaction and maintain hygiene. 

These measures will need to be implemented by 17:00 on November 27, 2020. The full notice can be seen on the Council’s website under Improvement and Closure Notices.

Information for businesses is available on the Council’s website under Supporting Ceredigion’s Economy.

Any business who is unsure of their responsibilities is urged to check the Welsh Government website

Any business that requires further information or guidance can contact the council’s Licensing Team on 01545 570881 or clic@ceredigion.gov.uk.

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Improvement notices issued to two Cardigan premises

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ON NOVEMBER 18, 2020, two Cardigan businesses were required to improve their measures to minimise the risk of exposure to coronavirus on their premises.

T Samways High Class Butchers, Pendre Cardigan and Cardigan Fried Chicken, Pendre Cardigan were both served with an improvement notice on Wednesday 18th November 2020 after officers from Ceredigion County Council’s Public Protection Team visited the premises.

Following reports from members of the public, officers found that improvements were needed in both premises to ensure compliance with the regulations.  The improvements require persons responsible for the premises to ensure that staff wear face coverings within the main shop and or public areas of the premises to maintain hygiene.

These businesses were granted 48 hours to correct the issues that had been highlighted or further enforcement action would be considered, including the option to issue closure notices.

On November 20, 2020, Officers returned to T Samways High Class Butchers and Cardigan Fried Chicken and were satisfied that the reasonable measures were now in place and the Improvement Notices were subsequently terminated.

The Premises Improvement Notices, served under the Health Protection (Coronavirus Restrictions)(No. 4)(Wales) Regulations 2020, were issued at both premises on Wednesday November 18, 2020.

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