A NEW public satisfaction team will see the people of Carmarthenshire, Ceredigion, Pembrokeshire and Powys get more out of their police force and its
Staff in the Dyfed-Powys Public Service Bureau will improve how people can express low-level concerns and dissatisfaction about policing services.
Police and Crime Commissioner Christopher Salmon, whose office is hosting the Bureau, said: “People dissatisfied at their police or my office want quick and efficient action – that will now happen. For too many years the process of dealing with these inquiries has been slow. Our Public Service Bureau will provide swift answers, advice and guidance. The Chief Constable and I want greater public satisfaction; policing services must meet the expectation of our communities.”
Dyfed-Powys Police received 276 formal complaints in 2014 (with 580 issues being raised in these), 290 compliments and 1,652 expressions of concern. Those non-formal issues will now, in the first instance, be handled by the Public Service Bureau.
The customer service professionals in the team, based at Police HQ, Carmarthen, are Kerrie Phillips, Dan Allbon and James Lewis.
They will deal with and monitor all expressions of dissatisfaction and concern – along with compliments – made by the public about Dyfed- Powys Police or the Commissioner’s office.
The public can contact them by phone, email or via the force or Commissioner websites.Low-level concerns will be dealt with directly by the Bureau or referred to a police officer for resolution. More serious matters will be referred to police force’s formal complaints team and to the Commissioner’s office.
The progress of all low-level cases will be monitored and pursued through to resolution. Bureau statistics and key information will be published regularly.
Chief Constable Simon Prince said: “Our new service will be public-friendly and will cut bureaucracy. It offers a single point of contact, a streamlined approach, rapid resolution and transparency.”
Domestic abuse victims in Wales to be given more time to report assaults
DOMESTIC abuse victims in Wales and England to be given more time to report assaults.
New measures targeted directly at keeping women and girls safer will be added to the Police, Crime, Sentencing and Courts Bill last week (Jan 4) the UK Government has announced.
Under the changes, victims of domestic abuse will be allowed more time to report incidents of common assault or battery against them. Currently, prosecutions must commence within six months of the offence.
Instead, this requirement will be moved to six months from the date the incident is formally reported to the police – with an overall time limit of two years from the offence to bring a prosecution.Domestic abuse is often reported late relative to other crimes; so this will ensure victims have enough time to seek justice and that perpetrators answer for their actions.
The UK Government says that today’s announcement builds on measures already in the Bill to better protect women such as ending the halfway release of offenders sentenced between four and seven years in prison for serious sexual offences – forcing them to spend two-thirds of their time in prison.
In December, the legislation was amended to make clear that a new legal duty requiring public bodies to work together to tackle serious violence can also include domestic abuse and sexual offences.
It means that these crimes should be taken as seriously as knife crime and homicide, with police, government, and health bodies required to collaborate locally, so that they can develop more holistic strategies to protect people from harm, including through early intervention.
Home Secretary, Priti Patel, said: “My commitment to making our homes, streets and communities safer for women and girls is clear.”
“Every department in government is working to address and tackle all issues relating to violence against women and girls.”
“The Government has a focussed strategy, dedicated to providing essential support for survivors, the prevention of crimes against women and girls and bringing perpetrators to justice with the full force of the law.”
“Our actions include the new Domestic Abuse Act, with important changes to our laws; a newly created national police lead responsible solely on violence against women and girls, and millions of pounds have been invested in direct safety measures through the Safer Streets Fund.”
“These are all important public confidence measures and changes to ensure the safety of women and girls in public spaces.”
The UK Government has also said that taking non-consensual photographs or video recordings of breastfeeding mothers will be made a specific offence punishable by up to two years in prison.
It covers situations where the motive is to obtain sexual gratification, or to cause humiliation, distress or alarm.
Similar legislation introduced by the UK Government in 2019 that criminalised “up skirting” has led to more than 30 prosecutions since it became law.
Vandalised church passes fundraising target
A FUNDRAISER to rebuild a vandalised church met its goal of £20k within three days.
Eglwys y Grog, which is situated near the cliffs at Mwnt. It is a well known landmark, and is a favourite among photographers.
Clive Davies, a local County Councillor, claims he is “totally blown away” with the donations.
He said the church was targeted on 2 December, and again on 20 December, in “a pointless saddening act.”
“There was nothing of value in the church and it was a senseless act. There was no money there, just a small little church,” he added.
“The church members were getting a lot of requests to donate money and they contacted me to do something coordinated online so I set up a JustGiving page for them.
“It’s been a global response really, three thousand pounds came in overnight. There were messages of support from America, and there was a couple from Australia as well,
“There are a lot of good people out there and it is an amazing start to 2022 for us.”
When the campaign was launched on January 1st, a £20,000 goal was set.
The inside of the church, as well as the leaded church windows and gated entrance, were all damaged.
Mr Davies, who is also a local councillor, claims to have long-standing family ties to the church, which includes plaques honouring his great-grandparents on either side of the altar.
“The local community has been amazing, supporting it and the power of social media made in tenfold,” he said.
“It was like a snowball effect really, local businesses have offered not only financial support but will be part of the restoration work needed now.”
“I’ll be meeting with the church members and the vicar and we’ll start discussing what needs doing, but also we’re going to have to look at safety for the future and what could we do in terms of security,” he added.
He stated that it was critical for the church to remain open while staying safe.
£250 boost to all Ceredigion food banks
PLAID CYMRU Councillors from Ceredigion will donate £250 to each food bank in the county to alleviate pressures over the Christmas period.
The issue of food banks continues on a daily basis in most towns in Wales due to lack of funds and benefits being cut.
Individuals and families are forced to use food banks to make sure they have food for their children and families.
A spokesperson for the Councillors said: “Ceredigion County Council’s Plaid Cymru Group of Councilors is delighted to announce their decision again this year to donate £250.00 each to every food bank in Ceredigion.
“Food banks in Aberystwyth, Cardigan, Aberaeron, Llandysul, Lampeter will benefit from this over Christmas.
“Wishing you all a Merry Christmas and a Happy New Year.”
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