A NEW public satisfaction team will see the people of Carmarthenshire, Ceredigion, Pembrokeshire and Powys get more out of their police force and its
Staff in the Dyfed-Powys Public Service Bureau will improve how people can express low-level concerns and dissatisfaction about policing services.
Police and Crime Commissioner Christopher Salmon, whose office is hosting the Bureau, said: “People dissatisfied at their police or my office want quick and efficient action – that will now happen. For too many years the process of dealing with these inquiries has been slow. Our Public Service Bureau will provide swift answers, advice and guidance. The Chief Constable and I want greater public satisfaction; policing services must meet the expectation of our communities.”
Dyfed-Powys Police received 276 formal complaints in 2014 (with 580 issues being raised in these), 290 compliments and 1,652 expressions of concern. Those non-formal issues will now, in the first instance, be handled by the Public Service Bureau.
The customer service professionals in the team, based at Police HQ, Carmarthen, are Kerrie Phillips, Dan Allbon and James Lewis.
They will deal with and monitor all expressions of dissatisfaction and concern – along with compliments – made by the public about Dyfed- Powys Police or the Commissioner’s office.
The public can contact them by phone, email or via the force or Commissioner websites.Low-level concerns will be dealt with directly by the Bureau or referred to a police officer for resolution. More serious matters will be referred to police force’s formal complaints team and to the Commissioner’s office.
The progress of all low-level cases will be monitored and pursued through to resolution. Bureau statistics and key information will be published regularly.
Chief Constable Simon Prince said: “Our new service will be public-friendly and will cut bureaucracy. It offers a single point of contact, a streamlined approach, rapid resolution and transparency.”
New Children’s Book based on local fisherman
CHILDREN’S AUTHOR Natalie L Davies has written a story based on local man, Mickey Beechey, of Llangrannog.
Natalie said: “I’ve written a series of children’s books with the central character, the lovely ‘Mickey the Fisherman’. The first book is called ‘Pollution’, and is a bright colourful and fun book with a valuable message.”
The book is available to buy on Amazon in both paperback and kindle, and can be found at: mybook.to/mickeythefisherman.
Council supports the Learning Disabilities ‘My Charter’
CABINET members and senior officers in Ceredigion have signed ‘My Charter’. In doing so, Ceredigion County Council have become the first council to sign up to the charter. My Charter was written by people who have learning disabilities in West Wales.
The charter says that people who have learning disabilities want to have more chances in life, more choice and to be listened to. It also says that people who have learning disabilities want to be treated as adults, to be given dignity and respect and that their information is kept private.
Councillor Alun Williams is the Cabinet member responsible for Adult Services. He said: “People with learning disabilities have the same aspirations, hopes and feelings as everyone else. They deserve the same services and to be treated equally in a way that’s appropriate to their needs. I’m delighted that Ceredigion has become the first council to sign the charter, and I’m looking forward to seeing how this can positively influence the way our population of people with learning disabilities are treated in the future.”
The charter was developed by people who have learning disabilities from across Ceredigion, Pembrokeshire and Carmarthenshire.
Ceredigion Leisure Centres Summer holiday programme
A BUSY TIMETABLE of inclusive summer holiday activities for children has been organised across all Ceredigion County Council-run leisure centres in the county.
From football to bouncy castle sessions, from cycling skills to archery, there’s a wide variety of activities to choose from over the course of the summer.
There will also be day camps and multi-skills activity days available at some of the leisure centres, for children to attend for the whole day. There’s even a day trip to the beach with Teifi Leisure Centre!
A range of learning to swim programmes are available at Lampeter Swimming Pool and Plascrug Leisure Centre across the summer holidays. A week of swimming lessons will be delivered solely through the medium of Welsh in Plascrug Leisure Centre starting on 5 August.
Councillor Catrin Miles is the council’s Cabinet member with responsibility for Leisure Services. She said: “Ceredigion Actif is once again providing a busy timetable of fun activities during the summer. It’s a healthy and worthwhile way for children to spend their time during the summer.”
Booking for sessions is essential and staff at leisure centres reserve the right to cancel any session if attendance is too low.
For further information on the summer holiday activities planned, visit the Ceredigion Actif website.
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