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Post Office deliver second-class snub to Aberystwyth

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WHSmith: Will the weekly picket continue?

WHSmith: Will the weekly picket continue?

ON THE MORNING of Wednesday (Oct 19), all those people in Aberystwyth and Ceredigion who responded to PO Ltd’s consultation on ‘changes we were looking to make to your local Post Office’ received the decision.

In the event, PO Ltd ignored the strength of local objections and decided to go ahead with moving the Crown Post Office in Aberystwyth from Great Darkgate Street to within WHSmith on Terrace Road. For many people, this decision came as a shock and undermined any faith they had in the legitimacy of public consultation.

DEAD LETTER

The lengthy letter, signed by Roger Gale, General Manager – Crown and WHSmith Network, acknowledges: “During the public consultation period we received 91 individual representations from customers and local representatives. A petition was also received along with 582 campaign cards and we were made aware of the protest against the relocation that took place. We also held a customer forum to talk about our plans and answer questions. In addition, the local MP chaired a public meeting.”

The letter attempts to address major concerns about ‘the size and capacity of the proposed new premises to cope with additional customers; accessibility into and within the proposed new premises, especially for disabled customers and car parking availability. We were also asked about the Welsh language provision at the new branch’.

With respect to space, PO Ltd make the bland assertion that: “When designing the branch, we will ensure there is adequate space within the WHSmith store to manage customer demand and have space for Post Office customers. This has been considered as part of the franchise planning for the branch.”

There is a conspicuous lack of detail on how the WHSmith premises will suddenly perform the spatial miracle of Dr Who’s Tardis. On access and parking, the letter simply concludes: “We have carefully considered ease of access to the new location and in conclusion, we remain satisfied that customers in Aberystwyth will continue to have good access to Post Office services.” Again, no substantive response to public concerns. PO Ltd also commit that: “Prior to the move, we’ll also be contacting local disability groups to take them through the layout of the new branch.” With respect to Welsh language provision, respondents to the consultation are assured that: “Externally, the store front will include clear bilingual Post Office signage and an opening hours board.” PO Ltd also promise that ‘Welsh speaking staff will be in branch to assist customers’.

SAME OLD, SAME OLD

It is the defining feature of PO Ltd’s decision that nothing has changed since the process of public consultation began: Their story remains exactly the same as it was at the outset. This has left a bitter taste in many mouths and led people to question the credibility of the consultation process, not to mention what now seems like the waste of time and money. PO Ltd’s letter promises that: “The same wide range of products and services will be available, including materials in Welsh. However, retaining the UKVI Biometric Enrolment Service at the new branch will be subject to Home Office checks and validation. We anticipate that there may be a short interruption to the availability of this service at the new location due to this; however, we will work with WHSmith and UK Border Agency to do all we can to reduce the length of time this service will be unavailable.” Once again, nothing has changed with respect to the issue of the UKVI Biometric Enrolment Service. This, despite its importance to a town with vital international connections, not least via the university, having been stressed by many respondents, including, in the strongest possible terms, Ceredigion MP Mark Williams.

WAR MEMORIAL

On the vexed issue of the war memorial in the Great Darkgate Street premises dedicated to General Post Office workers, PO Ltd reiterated the commitment they have made throughout the so-called consultation process, without any tangible progress having been made: “We are working with Royal Mail to identify the most appropriate place to relocate the memorial so that members of the public can continue to pay their respects to those of our colleagues who sacrificed their lives.

“Please be reassured that we fully recognise the importance and significance of this war memorial and, once agreed, the relocation will be handled with due and proper care and sensitivity, including a re-dedication ceremony.”

‘A DONE DEAL’

Ceredigion Liberal Democrat MP Mark Williams has condemned the decision of PO Ltd to relocate the Post Office from its historic Great Darkgate Street site to WHSmith on Terrace Road. Mark Williams told The Herald: “Despite huge opposition to this plan, two well-attended public meetings, and a large number of representations, the Post Office have ploughed on regardless. It is hard to conclude anything other than the fact that the outcome was a done deal, regardless of the consultation. I remain concerned about the implications of this on our hard-working staff and the size and capacity of the new Post Office. We in Aberystwyth know just how congested the WHSmith shop can get, and indeed the narrow pavement outside.

“The questions I have raised with the Post Office remain unresolved; I am unclear what discussions the Post Office have had with the local branch of the Royal British Legion in regards to the location of the Post Office’s War Memorial. Whilst Post Office Ltd tell us that the new Post Office will retain a UK Visas and Immigration Biometric Enrolment Service, critically important for a university town such as Aberystwyth, they then tell us there will be an interruption in the provision of that service. Presumably, they think it is acceptable for my constituents to have to access the service in Port Talbot or Shrewsbury – at one of the last remaining Crown Post Offices. I remain very disappointed that Post Office Ltd have failed to listen to hundreds of representations from the people of Ceredigion, Aberystwyth, and their elected representatives.”

Ceredigion AM Elin Jones told The Herald: “I’m disappointed to hear that the Post Office has decided to move its branch in Aberystwyth to the WHSmith store. I, along with many people, have made my views known to the Post Office that I would much rather that it stayed at its current location on Great Darkgate Street. I will now be watching to see that all services are retained during the move, and that the residents of Aberystwyth continue to receive the high standard of service that is required from their local Post Office.”

A SHAM

The Herald has been following the campaign to save Aberystwyth Post Office closely since back in April, giving voice to community concerns about the privatisation of public services through the backdoor. The result of the public consultation, into which so much effort has been put by local campaigners, comes as severe blow. Although government and corporations riding rough shod over people’s concerns is logically what citizens have come to expect, they strive to retain a vestige of hope in processes that represent themselves as democratic. One of the Save Aberystwyth Post Office campaigners, Rachel Seabrook, commented that PO Ltd’s decision ‘shows up the consultation for the sham we knew it to be. They say that feedback was taken into account, but they clearly paid no heed to the public’s desire to keep the Post Office where it is, as a public service’.

Linda Ingram commented: “Obviously they have NOT taken account of comments from the public in Ceredigion.

“As far as they were concerned, it was a foregone conclusion. WHSmith is being bailed out by the taxpayer. Disgraceful!”

On Save Aberystwyth Post Office’s Facebook page, Morgan Commins posted: “Feeling disgusted and despondent.”

Roger Gale concludes his letter: “I’m satisfied that customer needs will be adequately met. Alongside this, we’ll monitor customer usage at the branch following the move and will work with WHSmith to make sure service standards are maintained.”

The people of Aberystwyth must now be wondering exactly what the point of such monitoring will be when public opinion clearly makes no difference at all to PO Ltd’s decisions. The Crown Post Office on Great Darkgate Street will close at 5.30pm on November 23. The new branch in WHSmith will open at 9am the following day.

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Adjustment to Safe Zones

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In August, temporary traffic orders were introduced so that Safe Zones for four Ceredigion towns could remain for up to 18 months subject to regular reviews so minor adjustments can be made.

In line with the evidence collected on the use of the towns, Ceredigion County Council feel the need to keep the safe zones in place for the time being. Aberaeron and New Quay will continue as they are.

In Cardigan the closures will change to 11am until 4:30pm Monday to Saturday. The safe zones will not be in place on a Sunday in Cardigan. These adjustments will come in to force on Sunday morning, 04 October.

In Aberystwyth, additional parking has been implemented for the disabled and blue badge holders in Chalybeate Street close to the Care Society Mobility Centre.

Further enhancements to provide better access for the disabled and blue badge holders will also continue to be explored.

Safe zones were introduced in Aberaeron, Aberystwyth, Cardigan and New Quay on 13 July to create safe and spacious areas for the public to visit and provide the confidence that social distancing can be maintained in these areas.

Safe zones will be in place until at least 01 November 2020 and reviewed fortnightly in line with the infection rate and available evidence.

More information can be seen on the safe zones web page: www.ceredigion.gov.uk/SafeZones

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Our responsibility to follow the new Wales coronavirus measures in order to Keep Ceredigion Safe

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The Welsh Government is bringing in new coronavirus measures to reduce the spread of the Coronavirus.

To help further prevent the spread of coronavirus, new measures were announced by the First Minister which will come into force at 6pm on Thursday, September 24, 2020:

· Hospitality businesses in Wales will have to close at 10pm and provide table service only.

· All off-licences, including supermarkets, will have to stop selling alcohol at 10pm.

We are also being asked to think carefully about making journeys: only travel where it is essential to do so. The fewer people we meet and the fewer journeys we make, the safer we all are.

The Welsh Government have also introduced the following measures:

· A new £500 payment to support people on low incomes who are asked to self-isolate if they have coronavirus;

· Strengthened regulations to ensure employers support people who need to self-isolate.

The new measures are part of a package of co-ordinated actions to control the spread of coronavirus and it is essential that we all play our part in order to keep Ceredigion safe.

These new measures are to be introduced alongside those that are already in place:

· Keep a 2m social distance from each other when out and about.

· Wash your hands regularly.

· Wear a mask in indoor public places, shops and on public transport

· Only meet 6 people indoors from your extended household (not including children 11 and under).

· Do not meet with more than 30 people outdoors.

· Work from home, wherever possible.

· Think carefully about making journeys: only travel where you need to do so. The fewer people we meet and the fewer journeys we make, the safer we all are.

We need everyone to follow the rules and guidance and to take the steps to protect them and their loved ones.

Together, we can keep Ceredigion safe.

All the latest information and advice regarding the coronavirus can be found on Ceredigion County Council’s website: www.ceredigion.gov.uk/Coronavirus. The Council’s Corporate Contact Centre number is 01545 570881.

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NHS COVID-19 app launches across Wales

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People are being urged to download the NHS COVID-19 app to help stop the spread of coronavirus and protect themselves and their loved ones as case numbers rise.

The app launches today [Thursday 24] after positive trials and will be a useful tool when used alongside Wales’ successful manual contact tracing system.

It will be available to those aged 16 and over, and forms a central part of the NHS Wales Test, Trace, Protect programme identifying contacts of those who have tested positive for coronavirus.

The roll-out of the app in Wales coincides with a national campaign around how people in Wales can best support the NHS Wales Test, Trace, Protect programme, including only getting a test if they are showing symptoms; self-isolating when required; and working with local contact tracers if they are contacted.

Wales’ contact tracing system – which is a publicly-run service and locally delivered – is working well and has seen a very high contract and trace rate. Latest stats show 94% of cases are being successfully contacted.

The app works by logging the amount of time you spend near other app users, and the distance between you, so it can alert you if someone you have been close to later tests positive for COVID-19 – even if you don’t know each other.

The app will advise you to self-isolate if you have been in close contact with a confirmed case. It will also enable you to check symptoms, book a test if needed and get your test results.

Wales’ Health Minister Vaughan Gething said:

“The launch of the NHS COVID-19 app is an important part of Wales’ coronavirus response, supporting the NHS Wales Test, Trace, Protect programme. The more people who download and use this app, the more it will help us to prevent the spread of COVID-19.

“We have worked closely with the app development team to ensure it works seamlessly across Wales and England, providing people with the right advice based on where they live. In Wales, the app will complement our existing contact tracing and testing services and will further support our co-ordinated response to COVID-19 at both a local and national level.

“I strongly encourage everyone in Wales to download and use the app to keep Wales safe.”

The app has been designed with user privacy in mind, so it tracks the virus, not people and uses the latest in data security technology to protect privacy. The system generates a random ID for an individual’s device, which can be exchanged between devices via Bluetooth. These unique random IDs regenerate frequently to add an extra layer of security and preserve anonymity.

The app does not hold personal information such as your name, address or date of birth, and only requires the first half of your postcode to ensure local outbreaks can be managed.

Today the UK’s major mobile network operators, including Vodafone, Three, EE and O2, Sky and Virgin, have confirmed that all in-app activity will not come out of customers’ data allowance.

In a joint statement Apple and Google said:

“We built the exposure notifications system to enable public health authorities in their efforts to develop apps to help reduce the spread of the virus while ensuring people can trust in the privacy-preserving design. We are committed to supporting the government’s effort to launch an app based on this technology.”

Whilst the app will be a major support for the contact tracing system, Welsh residents are being reminded to continue to keep Wales safe and prevent the spread of COVID-19 by:

• Always keeping a distance
• Washing hands regularly
• Working from home wherever possible
• Following local restrictions
• Following the rules about meeting people
• Staying at home if you or anyone in your extended household has symptoms.

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