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New Post Office performs poorly, as predicted

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A disgruntled queue: In the Post Office in Aberystwyth’s WHSmith (Pic. Nicki Wilkins)

A disgruntled queue: In the Post Office in Aberystwyth’s WHSmith (Pic. Nicki Wilkins)

ON MONDAY (Dec 12), The Herald began receiving reports of pandemonium in the newly opened Post Office in WHSmith on Terrace Road in Aberystwyth.

Texts, tweets and Facebook posts reported ‘angry people’, ‘not pleasant’, and ‘epic fail Post Office!’ One eye-witness, Nicki Wilkins, told The Herald that she waited more than 20 minutes in a queue of at least 18 people: “One elderly lady was not happy at having to stand so long to get her pension. A member of the public helpfully fetched her a chair. In the queue, there was lots of complaining, tutting and raised eyebrows. Some people walked in then straight back out again after seeing the queue. I overheard someone say: ‘How is this an improvement? The other one was spacious; this is cramped’.”

Refusing to blame the queue and delays on a Christmas rush, Post Office counter staff agreed that it was ‘always like this in here’. They told customers that they simply do not have enough counters to serve from. Helpful as they are, the counter staff inevitably bear the brunt of people’s anger when they are forced to wait for so long.

Counter staff told customers that the Post Office at WHSmith were considering installing a self-service counter for buying stamps and posting parcels. One Save Aberystwyth Post Office campaigner said: “We, the citizens, worked bloody hard to get Smiths to listen to us and we predicted that it would be awful.”

As campaigners to keep the Crown Post Office on Great Darkgate Street open forecasted, The Herald understands that the UKVI Biometric Enrolment Service is not currently available at the Post Office in WHSmith on Terrace Road. The service is essential in a town with vital international connections, not least Aberystwyth University. Foreign nationals from outside the European Economic Area often need to apply for a Biometric Residence Permit (BRP). A BRP proves the holder’s right to stay, work or study in the United Kingdom. Contrary to the reports that we have received, however, the Post Office website claims the BRP service is available in the Post Office in WHSmith on Terrace Road. As The Herald goes to press, we have not managed to get an answer from the Post Office in WHSmith about the availability of the BRP service. Herald readers, please do write in and let us know about your experiences with the BRP and other Post Office services in WHSmith.

UK-WIDE INDUSTRIAL ACTION

The pandemonium in Aberystwyth will be matched in Post Offices across the UK next week when workers take industrial action. Post Office Ltd state that they expect industrial action to affect ‘a small number of our branches’ on Monday (Dec 19) and Tuesday (Dec 20). They expect that ‘strike action will affect less than three hundred of our branches, and 97% of our 11,600 branches will be operating as normal. Royal Mail also expects its services to ‘be operating as normal’.

The Communications Workers Union (CWU) plan to stage five days of strikes in the run-up to Christmas. A long-running dispute over jobs, pensions and branch closures lies behind the walkout, which is expected to include Christmas Eve. CWU previously took industrial action in September this year and again in October. Staff and management are in dispute over the closure of a final salary pension scheme, job losses and the franchising of Crown Post Offices, mostly to WHSmith. Crown Post Offices are larger branches, such as the former Great Darkgate Street branch, which offer a full range of services. Traditionally, Crown Post Offices are sited on high streets in the heart of the town and community.

Dave Ward, CWU’s General Secretary, said his members were being ‘forced into fighting to save their jobs and this great institution from terminal decline’: “We didn’t want to be in this position but, unless we stand up now, the Post Office as we know it will cease to exist. We are defending the very future of the Post Office in this country.

“We want a Post Office that works for everyone; for communities, for small and medium-sized businesses, and for the people who serve them – our hard working members – but the people running the Post Office have no serious plan other than further closures and managed decline, and we won’t accept that.”

The CWU accuses Post Office Ltd of launching ‘an unprecedented attack on the jobs, job security and pensions of thousands of hard-working and loyal Post Office workers’. The union claims it is Post Office Ltd which is dictating a ‘path of conflict and industrial disputes’.

It is not known whether the Post Office in WHSmith will be affected by any of the days of industrial action. To be on the safe side and to avoid the delays that are already causing pandemonium in WHSmith, Herald readers are advised to access Post Office services in Penparcau, Waunfawr or villages that have been fortunate enough to retain sub Post Offices. So, post early for Christmas – or maybe send an email and use a parcel courier!

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No action at Cardiff Airport over virus

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THERE were no checks or screening at Cardiff airport this morning (Jan 23) as international concern continues to grow about the coronavirus which has killed 17 people and infected hundreds in a central Chinese city.

A Herald journalist landing at 5:30am on a flight from Doha, said that passengers arriving from China or other Southeast Asian were not questioned or screened, despite other airports including Heathrow taking action.

The twice daily Doha flight, which was launched with the help of the Welsh Government two years ago, connects travellers from many destinations from South East Asia, including from China. A connection between Beijing and Cardiff is offered with a 10 hour stop over at Hamad International Airport in Qatar.

The outbreak of the virus is centred on the city of Wuhan. Travellers from Wuhan change at Beijing. At this time of year there is an increased number of travellers between China and the UK due to the Chinese New Year celebrations’

The Guardian reported today (Jan 23) that a sense of panic has spread in the central Chinese city of Wuhan as the city of 11 million was put on lockdown in an attempt to quarantine a deadly virus believed to have originated there.

Today, Chinese authorities banned all transport links from the sprawling city, suspending buses, the subway system, ferries and shutting the airport and train stations to outgoing passengers.

Nearby Huanggang also suspended its public bus and railway system by the end of the day.

In Wuhan, it has been reported that supermarket shelves were empty and local markets sold out of produce as residents hoarded supplies and isolated themselves at home. Petrol stations were overwhelmed as drivers stocked up on fuel, exacerbated by rumours that reserves had run out. Local residents said pharmacies had sold out of face masks.

The incubation period for the virus is said to be five days according to experts.

The Welsh Government has been asked for a comment.

Spencer Birns, Chief Commercial Officer at Cardiff Airport, told The Pembrokeshire Herald: “Cardiff Airport is closely following guidance provided by the relevant authorities in relation to screening procedures for Coronavirus. Port Health advice as of 1200 on 23rd January 2020 is to operate business as usual, with no additional screening. We will continue to monitor the situation closely and will update our customers as required.

“The safety and security of our team and customers is our number one priority.”

A spokesperson told The Herald that Chinese nationals arriving in Cardiff on international flights are not being asked if they originated in Wuhan despite the crisis.

“We have not been told to do different to normal,” the spokesperson said.

Pictured above: Regular flights: Qatar Airways plane at Cardiff Airport this morning • Peter Sinclair from Milford Haven lives in China and taking precautions

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Elin Jones congratulates Ceredigion Talking Paper in National Assembly

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AM marks 50 years of service by local news service for the blind

Elin Jones AM has congratulated the Ceredigion Talking Newspaper in a statement in the National Assembly for Wales, marking 50 years of service to blind people in Ceredigion and beyond.

In her statement on Wednesday the 20th of January, Elin Jones said:

“Fifty years ago, in January 1970, an innovative charity was established in Ceredigion for blind people, offering the first service of its kind in Wales and the United Kingdom – a service that would enable the blind people of Ceredigion to hear the latest local news in the press.

“That innovative scheme was the Ceredigion Talking Newspaper.

“The talking newspaper was set up by Ronald Sturt, a lecturer at the College of Librarianship in Llanbadarn. Initially, the recordings of local voices reading articles from the local press were on tape cassettes and provided to 18 people.

“Nowadays, the recordings are on a USB, and there are over a hundred regular listeners of the talking newspaper and more than 60 volunteers contributing regularly. The recordings are published weekly and the coverage includes the Cambrian News, Golwg and Y Cymro.

“One reader, Eileen Sinnett, has volunteered continuously for fifty years. What a contribution she has made!

“I would like to congratulate the Ceredigion Talking Newspaper for breaking new ground in 1970, for 50 years of service and for bringing the news, in both Welsh and English, to those who cannot see or read it in Ceredigion and beyond.”

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Community

Young People raise money for local charities

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On 10 December 2019, young people from Ysgol Henry Richard’s Cooking Club hosted a Christmas Fayre stall, selling cakes and donated bakes from the local community to raise money for young people receiving care at Angharad Ward, Bronglais Hospital and West Wales Domestic Abuse Service. The club was led by Ceredigion Youth Service and raised over £400 for the charities.

The young people learnt how to make and produce different products, sell and raise money for charity. This gave the young people the opportunity to feel a sense of achievement by giving to others.

Ruby Cook from Ysgol Henry Richard’s Cooking Club said, “Our Cooking Club is made up of young people from Ysgol Henry Richard who attend the after school cooking club. The club focuses on cooking and leaning new life skills. It also gives young people an opportunity to socialise with their friends. We had a great time working on this project, where we baked cakes and had fun in the Christmas Fayre selling them. We would like to thank the local businesses which also donated to our stall. With your support we were able to raise more funds and give more young people gifts this Christmas.”

Mrs Ffion Davies, Ysgol Henry Richard said, “It was a lovely evening seeing the Cooking Club members have fun while making and selling cakes for worthy causes. The enthusiasm the young people showed when giving up their own time to help others at what can be a vulnerable time of year for some was inspiring. Thank you and well done to Ceredigion Youth Service and the Cooking Club members.”

Councillor Catrin Miles is the Cabinet member responsible for Learning Services. She said, “I want to congratulate the Cooking Club for their hard work and great achievement. I’m delighted that they not only raised a good sum for charity, but had fun and learnt at the same time. I’m grateful to the Ceredigion Youth Service for their continued good work and support of young people in the county.”

Ceredigion Youth Service is the designated Service for young people aged 11-25 in Ceredigion, dedicated to supporting young people’s personal, social and educational development through specialised support and open access provision. Provision includes School Based Youth Work, Outreach Youth Work and Youth Clubs. For more information or to find out what opportunities are available to you, head over to their Facebook, Instagram and Twitter pages at @GICeredigionYS.

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