A WEST Wales mature student has alleged that Student Finance Wales discriminates against mature female students who have changed their name through marriage or divorce.
Tricia (not her real name) contacted The Herald after she experienced protracted delays in receiving student finance to which she was entitled having been made ‘to jump through hoops’ to prove she was who she said she was.
She encountered difficulties after applying for a one year top up from a HND to a BA.
The situation was rendered all the more frustrating as, Student Finance Wales had all of Tricia’s proof of identity from the previous year, when she completed her HND, access to all of the information submitted in connection with that award, and repeatedly told her that there was no information required from her before telling her on a number of occasions, and only when she rang to query the continuing delay, that further information was needed.
Tricia applied for student finance on June 14 and supporting information for her financial status was provided immediately to Student Finance Wales. Tricia had the same customer reference number, same email, same telephone contact number that she had used for her previous application.
Tricia was particularly exasperated as she had been through precisely the same rigmarole in proving her identity in her initial application two years before.
She told us: “Despite the fact that I applied early for student finance, after that earlier bad experience, I kept on being pushed from pillar to post. Even though ALL of my information was already held by Student Finance and they were writing to me at my home address, which I had already provided and proved, it was not until mid-August that Student Finance Wales asked for proof that I actually lived in Wales.
“Having sent that proof, I rang up to check everything was okay and was told that Student Finance Wales had all the information they needed to process my application.”
She continued: “Having waited for a few weeks and with the start of term already near, I rang to find out what was happening. I was then told that before my application could proceed that they wanted information for an application for a childcare grant, which I have never sought and had not asked for. I had to write a letter telling them this – unbelievably six weeks after acknowledging they had received that letter, the information is still shown as required.
“Anyway, I confirmed again that they now had all the material they needed. And was told they did. A few weeks passed and I had heard nothing. I rang again. This time they wanted me to provide both my birth certificate and a form signed by a third party confirming that I was me!
“I raised an immediate complaint and was told I would be sent a copy of that for my own information.”
On October 26, Tricia rang to confirm that all information had been received and make sure that nothing else was needed.
Tricia’s experience then entered the realms of the surreal. A friend verified her identity. The same person had verified her partner’s identity for their application for student finance and been accepted.
The proof of identity was rejected and during the phone call a claim was made that a letter to that effect had been sent out on October 20, which was remarkable in itself as the identity form had only been posted on October 19. Not only was there no sign of that letter’s arrival, there was no sign of it in the record of correspondence.
Tricia then raised the question of her previous complaint, only to be told there was no record of it. She was then told by a manager at Student Finance Wales that she was not entitled to see the content of any complaint raised by the company on her behalf, although that manager told her that she would now raise a complaint for her and notify her it had been raised.
After waiting a few days, and with no sign of a complaint being made, Tricia emailed a full complaint to Student Finance Wales and copied her constituency and regional AMs in along with Cabinet Secretary for Education Kirsty Williams and the Assembly parties’ education spokespersons.
Response was swift. First to respond was Labour’s Joyce Watson who promised to raise the matter with the Cabinet Secretary. That was followed by responses from Paul Davies – who helped resolve Tricia’s previous complaint – Simon Thomas, and UKIP’s Neil Hamilton who provided a very full and sympathetic response to Tricia’s plight; then, the Welsh Government contacted Tricia and asked for her permission to deal with Student Finance Wales on her behalf.
Finally, a day or so later, Tricia was emailed by Student Finance Wales to say that they were now acting on her complaint.
Mysteriously, the letter telling her that her identity proof was unacceptable arrived postmarked October 31, the same day as her complaint.
Within seven days of contacting her local AMs, Tricia was told that her student finance had been approved and that payments would be made shortly. She does not think that is a coincidence.
Tricia is, however, still frustrated by the whole experience.
“The situation had become ridiculous. I was being discriminated against for being an older woman, who had been married before. They not only had all my information already, they told me they could see it on the computer system and yet still said they needed it again. It’s bureaucracy for the sake of it. And as for not allowing customers to see complaints raised on their behalf, I bet their complaints clear up rate is stellar.
“Again, it was only when I complained and copied in AMs that there was any movement at all. That is not right and just makes me wonder how many students who have not contacted their own AMs have been forced out of higher education by Student Finance Wales incompetence.”
She concluded: “When I initially raised issues about the process way back in August I was told that I should blame the Welsh Government! To make matters worse, it had been suggested to me that I could get my parents to confirm my name change. I could, I suppose, have got a shovel or Ouija board, but neither of those options was very appealing!”
Plaid Cymru’s Shadow Cabinet Secretary for Education Llyr Gruffydd said: “Plaid Cymru believes education is a right not a privilege so we want to make sure there is fair play when it comes to Student Finance Wales regardless of age or gender.”
Mid and West AM Simon Thomas added: “A constituent has informed me of a formal complaint they have made regarding the way in which their application for student finance has been handled by Student Finance Wales. Their application for student finance has still not been processed – almost five months after the initial application was made.
“My constituent feels that Student Finance Wales indirectly discriminate on the grounds of age and gender.”
Simon Thomas has written to the Cabinet Secretary for Education requesting the following information.
- An outline of Student Finance Wales’ complaints procedure
- The number of complaints received by Student Finance Wales each year in the last five years
- A breakdown of the nature of the complaints received
- An outline of the evidence of income and identity Student Finance Wales asks for in order to process a student’s application for student finance
Tricia’s constituency AM, Paul Davies told The Herald: “The experiences that Tricia has had with Student Finance Wales are deeply disappointing and caused her unnecessary distress, at a time when she should be focusing on her studies. It’s clear that there are failings in the system, which continue to be unaddressed and the Welsh Government should now commit to seriously reviewing Student Finance Wales’ operations.
“Sadly, this is not the first worrying experience that Tricia has faced throughout her studies and it’s simply unacceptable. Lessons clearly haven’t been learnt from previous occasions and therefore it’s important that the Welsh Government urgently addresses these problems to ensure that other students are not faced with similar problems in the future.”
Aberystwyth Young People create powerful short film to raise awareness of Youth Homelessness
October 10, 2020 is World Homeless Day, which is an international day to raise awareness and encourage local communities to help those who are homeless.
In February 2020, young people from Penparcau Youth Club, who form the Aberystwyth Community Ambassadors Group, embarked on a new project in partnership with Arad Goch to create a short film in a bid to educate and raise awareness of youth homelessness. The project was funded by Ceredigion Association of Voluntary Organisations’ (CAVO) Youth Led Grant Scheme.
The group researched the topic, discussed with local organisations, created a script, filmed scenes in and around Aberystwyth and edited and evaluated every stage of the project. The film was produced by young people, for young people under the support and supervision of local Theatre Company, Arad Goch. The project was also supported by drama pupils from Ysgol Gyfun Gymunedol Penweddig who participated and supported the production. The short film follows the poignant journey of a young person who faces family breakdown and subsequently homelessness, before finding support with a local organisation.
Aberystwyth Community Ambassadors said, “We feel that this is an important issue for not only people in Aberystwyth but across wales. We wanted to help tackle the issue of homelessness, but not only homelessness, the stigma that surrounds being homeless. We feel that there is a need to raise awareness of homelessness, where to get support and that it could happen to anyone.”
Carwyn Blayney the director of the film said, “It was a pleasure to work on this project with such a great team of youth workers, very talented young people and based on a true story of a very brave individual; thanks to him for sharing his story and for letting us use it as the basis for this short film. Every one of the young people – the producers and the cast – worked hard on this project back in February, and you can be very pleased with the way you’ve discussed such a sensitive and important issue through this film.”
Catrin Miles, Ceredigion County Council Cabinet Member for Schools, Lifelong Learning and Skills, Support and Intervention, said: “Huge congratulations to everyone in the team who got together to create this inspiring and contemporary film that highlights a serious problem in our society. Thanks to all the partners who cooperated on this project, one that is pertinent and of interest to everyone, Wales-wide. It particularly shows our children and young that homelessness can arise totally out of the blue but that support is on hand to enable a bright and positive future.”
Due to COVID-19 restrictions, the original launch for the film has been postponed, but a virtual launch will take place in November, where the film will be launched and made available to view.
Ceredigion Youth Service would like to thank Aberystwyth Community Ambassadors, Arad Goch Theatre Company, pupils from Ysgol Gyfun Gymunedol Penweddig, CAVO and Ty Curig, Aberystwyth.
For more information about the work of Ceredigion Youth Service, visit their Facebook, Twitter or Instagram page @GICeredigionYS or visit their website at www.giceredigionys.co.uk.
For more information about the work of Arad Goch Theatre Company, visit their website https://aradgoch.cymru/?lang=en.
Two face masks for each Ceredigion pupil
EVERY secondary school pupil in Ceredigion will receive two reusable masks.
Welsh Government has funded and provided two reusable masks to secondary school pupils.
The mask should be worn to help protect the pupils and others, alongside other measures such as social distancing and washing hands regularly.
In school, the pupils will be instructed when to wear a mask. This will happen when pupils are outside of their contact group and where it is challenging to maintain social distancing.
Pupils will receive their masks through their school over the next fortnight.
Newtown: Online threat to ‘use of firearms at a school’ lead to swift police action
DYFED-POWYS POLICE was made aware this morning, the force said, of “utterly irresponsible and scaremongering posts” on Facebook, suggesting that the authors of the posts were going to use firearms at a school in the Newtown area.
The posts were by individuals local to Newtown, and police acted swiftly to address this, which resulted in the arrest of three local men, aged 20, 21 and 27 on suspicion of malicious communications and public order. As part of the initial response schools were also given advice to be vigilant.
A spokesman said: “Understandably the posts caused serious concern in the area, and unfortunately the subsequent rumours led to misunderstandings. This is turn led to calls to the police alleging there was a man with a firearm seen outside Newtown High School.
“Police had to respond appropriately to these calls based on the threat allegedly posed, and a firearms unit was sent to the school. We can confirm that there was no man at the school, and when we have delved further into the detail of the calls, it has transpired that they were as a result of the rumours circulating, and not based on first-hand accounts.
“Police have also carried out thorough searches as a result of the arrests, and no weapons have been recovered. The local Neighbourhood Policing Team will also be present at the school at home time to reassure and inform parents, pupils and staff.
“We hope this clarification will reassure the community of Newtown that there is no threat to schools in the area, and the matter was dealt with seriously and swiftly. We would also appeal to everyone to stop sharing the posts and any associated rumours, in order to prevent any further unsubstantiated fear and alarm in the area.”
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