A WEST Wales mature student has alleged that Student Finance Wales discriminates against mature female students who have changed their name through marriage or divorce.
Tricia (not her real name) contacted The Herald after she experienced protracted delays in receiving student finance to which she was entitled having been made ‘to jump through hoops’ to prove she was who she said she was.
She encountered difficulties after applying for a one year top up from a HND to a BA.
The situation was rendered all the more frustrating as, Student Finance Wales had all of Tricia’s proof of identity from the previous year, when she completed her HND, access to all of the information submitted in connection with that award, and repeatedly told her that there was no information required from her before telling her on a number of occasions, and only when she rang to query the continuing delay, that further information was needed.
Tricia applied for student finance on June 14 and supporting information for her financial status was provided immediately to Student Finance Wales. Tricia had the same customer reference number, same email, same telephone contact number that she had used for her previous application.
Tricia was particularly exasperated as she had been through precisely the same rigmarole in proving her identity in her initial application two years before.
She told us: “Despite the fact that I applied early for student finance, after that earlier bad experience, I kept on being pushed from pillar to post. Even though ALL of my information was already held by Student Finance and they were writing to me at my home address, which I had already provided and proved, it was not until mid-August that Student Finance Wales asked for proof that I actually lived in Wales.
“Having sent that proof, I rang up to check everything was okay and was told that Student Finance Wales had all the information they needed to process my application.”
She continued: “Having waited for a few weeks and with the start of term already near, I rang to find out what was happening. I was then told that before my application could proceed that they wanted information for an application for a childcare grant, which I have never sought and had not asked for. I had to write a letter telling them this – unbelievably six weeks after acknowledging they had received that letter, the information is still shown as required.
“Anyway, I confirmed again that they now had all the material they needed. And was told they did. A few weeks passed and I had heard nothing. I rang again. This time they wanted me to provide both my birth certificate and a form signed by a third party confirming that I was me!
“I raised an immediate complaint and was told I would be sent a copy of that for my own information.”
On October 26, Tricia rang to confirm that all information had been received and make sure that nothing else was needed.
Tricia’s experience then entered the realms of the surreal. A friend verified her identity. The same person had verified her partner’s identity for their application for student finance and been accepted.
The proof of identity was rejected and during the phone call a claim was made that a letter to that effect had been sent out on October 20, which was remarkable in itself as the identity form had only been posted on October 19. Not only was there no sign of that letter’s arrival, there was no sign of it in the record of correspondence.
Tricia then raised the question of her previous complaint, only to be told there was no record of it. She was then told by a manager at Student Finance Wales that she was not entitled to see the content of any complaint raised by the company on her behalf, although that manager told her that she would now raise a complaint for her and notify her it had been raised.
After waiting a few days, and with no sign of a complaint being made, Tricia emailed a full complaint to Student Finance Wales and copied her constituency and regional AMs in along with Cabinet Secretary for Education Kirsty Williams and the Assembly parties’ education spokespersons.
Response was swift. First to respond was Labour’s Joyce Watson who promised to raise the matter with the Cabinet Secretary. That was followed by responses from Paul Davies – who helped resolve Tricia’s previous complaint – Simon Thomas, and UKIP’s Neil Hamilton who provided a very full and sympathetic response to Tricia’s plight; then, the Welsh Government contacted Tricia and asked for her permission to deal with Student Finance Wales on her behalf.
Finally, a day or so later, Tricia was emailed by Student Finance Wales to say that they were now acting on her complaint.
Mysteriously, the letter telling her that her identity proof was unacceptable arrived postmarked October 31, the same day as her complaint.
Within seven days of contacting her local AMs, Tricia was told that her student finance had been approved and that payments would be made shortly. She does not think that is a coincidence.
Tricia is, however, still frustrated by the whole experience.
“The situation had become ridiculous. I was being discriminated against for being an older woman, who had been married before. They not only had all my information already, they told me they could see it on the computer system and yet still said they needed it again. It’s bureaucracy for the sake of it. And as for not allowing customers to see complaints raised on their behalf, I bet their complaints clear up rate is stellar.
“Again, it was only when I complained and copied in AMs that there was any movement at all. That is not right and just makes me wonder how many students who have not contacted their own AMs have been forced out of higher education by Student Finance Wales incompetence.”
She concluded: “When I initially raised issues about the process way back in August I was told that I should blame the Welsh Government! To make matters worse, it had been suggested to me that I could get my parents to confirm my name change. I could, I suppose, have got a shovel or Ouija board, but neither of those options was very appealing!”
Plaid Cymru’s Shadow Cabinet Secretary for Education Llyr Gruffydd said: “Plaid Cymru believes education is a right not a privilege so we want to make sure there is fair play when it comes to Student Finance Wales regardless of age or gender.”
Mid and West AM Simon Thomas added: “A constituent has informed me of a formal complaint they have made regarding the way in which their application for student finance has been handled by Student Finance Wales. Their application for student finance has still not been processed – almost five months after the initial application was made.
“My constituent feels that Student Finance Wales indirectly discriminate on the grounds of age and gender.”
Simon Thomas has written to the Cabinet Secretary for Education requesting the following information.
- An outline of Student Finance Wales’ complaints procedure
- The number of complaints received by Student Finance Wales each year in the last five years
- A breakdown of the nature of the complaints received
- An outline of the evidence of income and identity Student Finance Wales asks for in order to process a student’s application for student finance
Tricia’s constituency AM, Paul Davies told The Herald: “The experiences that Tricia has had with Student Finance Wales are deeply disappointing and caused her unnecessary distress, at a time when she should be focusing on her studies. It’s clear that there are failings in the system, which continue to be unaddressed and the Welsh Government should now commit to seriously reviewing Student Finance Wales’ operations.
“Sadly, this is not the first worrying experience that Tricia has faced throughout her studies and it’s simply unacceptable. Lessons clearly haven’t been learnt from previous occasions and therefore it’s important that the Welsh Government urgently addresses these problems to ensure that other students are not faced with similar problems in the future.”
Project in support of Ceredigion Lifeboat Campaign continues to grow
PUPILS at a London school have again this term been working on maths and English projects that highlight the need to retain an all-weather lifeboat in New Quay and, having impressed a leading educational guru, the project continues to grow.
Since the RNLI’s announcement in June 2017 that it plans to strip Ceredigion of its only all-weather lifeboat, public opposition has been growing. To date, over 31,000 people have signed a petition opposing the RNLI’s downgrade plan, and the Ceredigion Lifeboat Campaign has gained the support of a number of prominent politicians and public figures, as well as pupils from an inner-city London school.
Pupils at Harris Academy St John’s Wood have again spent the summer term studying the facts and figures of future lifeboat coverage in Cardigan Bay. The project was initiated last year by maths teacher Alexandra Lay, who was looking for meaningful and engaging ways into the curriculum, and the lifeboat theme has now become a fixture on the school’s curriculum.
Alexandra, who studied at Aberystwyth University, and is a keen kayaker, explained: “When I first saw a map of the huge gap that the RNLI’s decision will leave in Cardigan Bay, I saw an opportunity to teach loci to my year 8s with a real purpose and real-life application.
“As the project developed, my young mathematicians were able to apply their understanding of bearings, loci and speed, as well as distance and time. Through studying all the facts and figures, my pupils began to feel a real sense of empathy for the New Quay community and wanted to do what they could to help save the all-weather lifeboat.”
The project was then taken up by the English department who planned a series of lessons around the history of the RNLI and the role of the all-weather lifeboat at New Quay. Pupils debated the subject in their lessons and wrote persuasive letters to the RNLI Chief Executive.
The project has now caught the attention of Alistair Smith, a prominent presenter, trainer and developer in learning, education and professional football, who works with schools and colleges across the UK and abroad.
Alexandra continued: “Alistair Smith visited the school and observed one of my lifeboat lessons. He was very impressed with what we’d achieved and offered his full support and guidance.
“Alistair’s feedback led to the Head of Teaching and Learning championing the lifeboat campaign as a cross-curricular project across the academy. Next year, the whole year 7 curriculum for the summer term will be based around the theme of saving New Quay’s lifeboat.”
The Harris Federation is a not-for-profit charity that includes 47 primary and secondary academies across London, with 32,000 pupils and 3,700 staff. The school now plans to bring a group of students New Quay for a boat trip as a prize for the best work.
Alexandra continued: “I have thoroughly enjoyed working on the project this year. The pupils are more committed than ever and this is reflected in the quality of their work. The letters and reports that they have produced show that downgrading New Quay lifeboat will unquestionably be detrimental to seafarers and members of New Quay’s local community. It is undeniable that downgrading the all-weather lifeboat at New Quay will put lives at risk.”
In response to the letters written by the students to the RNLI Chief Executive last year, an RNLI representative gave an assurance that: “The Chief Executive and Operations Director have seen the work your students produced, and have asked our Education team to respond in full.” Almost 12 months later, the students are still waiting for a response.
Alexandra concluded: “The lack of response is very disappointing given the seriousness of the issue about which my students, colleagues and I feel so concerned. It makes us wonder whether the RNLI have any evidence at all to back the decision they made.”
To find out more about the campaign to save Ceredigion’s only all-weather lifeboat, visit www.ceredigionlifeboatcampaign.org.uk or search for Ceredigion Lifeboat Campaign on Facebook.
Ceredigion music teacher presented with Honorary Fellowship
A PERIPATETIC music teacher who worked for Ceredigion Music Service for 35 years has been presented as an Honorary Fellow of Aberystwyth University.
Originally from Treherbert in the Rhondda Valley, Alan Phillips began his music career playing brass with the local Treherbert Band whilst at school.
After leaving school he became a bricklayer – a skill which took him all over the UK and to Europe. Then, at the age of 23 he embarked on a Music degree at Aberystwyth, graduating in 1981.
After gaining a Post Graduate Certificate in Education from Cardiff, a chance encounter with some of his Aberystwyth friends led him to apply for the vacant brass peripatetic post in Ceredigion, to which he was duly appointed.
Over a 35 year career working for Ceredigion Music Service, Alan started the Aberystwyth Town Youth Band, and took numerous groups of young musicians to competitions at home and abroad.
Alan was presented as Honorary Fellow during the first of the University’s 2019 graduation ceremonies on Tuesday 16 July by Dr Rhodri Llwyd Morgan, Director of Welsh Language and External Engagement.
Hwyl yr Haf – Your guide for the summer holidays in Ceredigion
CERED’S 2019 Hwyl yr Haf programme was launched on July 5 at Gŵyl Aber. It is the essential guide for parents looking for Welsh and bilingual activities for their children in Ceredigion over the school summer holidays.
Cered has been creating Hwyl yr Haf programmes since 2017 to coordinate Welsh language activities during the school summer holidays in the Aberystwyth area, and to raise awareness of the wealth of Welsh language activities that are on the doorstep. This year’s programme will see Hwyl yr Haf include partners in south Ceredigion for the first time to ensure that Hwyl yr Haf actvities are accessible to children, young people and families across the county.
There are a number of new and exciting activities in Hwyl yr Haf 2019 including Ceredigion Museum’s planetarium and Gwersyll yr Urdd Llangrannog’s Activity Days. There are also art, music, drama and dance workshops; Gigs Cantre’r Gwaelod’s Sunday Afternoon Series; mountain biking sessions and much more.
Non Davies is Cered’s Manager. She said: “Over ten thousand people saw our Hwyl yr Haf programme in 2018 and many of the activities sold out. With new partners such as Cardigan Castle, Gwersyll yr Urdd Llangrannog and Llandysul Library on board for the first time, this year we hope that even more Ceredigion families can enjoy a wealth of Welsh language activities over the summer holidays.”
To find Hwyl yr Haf activities search for Cered on Facebook, Twitter and Instagram or go to www.cered.cymru/hwyl-yr-haf-19.
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