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Compensation available for train delays of 15 minutes and more

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FOR the first time ever, rail customers on the Wales and Borders network can claim for delays of just 15 minutes.

The move follows the successful introduction of the Delay Repay system in late 2018 and will mean customers will be compensated if they reach their final destination 15 minutes later than expected, regardless of the reason.

Customers are now able to claim 25% of the cost of the single fare or 25% of the cost of the relevant leg of a return ticket for delays of between 15 and 29 minutes.

Delay Repay offers a wider choice of repayment options, including bank transfer, Paypal and charity donation to the Railway Children, a charity fighting for street children.

Head of Customer Experience for Transport for Wales, Barry Lloyd, described the change as “a huge benefit” for customers.

He said: “We’re committed to delivering a punctual service that our customers can be proud of.

“A 15 minute delay is a big deal to our customers so this will be a huge benefit to them and shows our recognition of that. We’ve already moved to the Delay Repay system which makes claiming easier for customers and extending that to 15 minutes puts customers rightly at the forefront of our thinking.

“By offering customers compensation for delays of 15 minutes, we are setting ourselves a challenging goal in terms of our performance as we aim to be the best train operator in Britain.”

Delay Repay gives customers a quicker response to their claim, as claims will now start to be processed within 48 hours of receipt. A system providing online access to customers’ individual claim history will allow customers to know exactly what’s happening with their claim and when it is complete. Customers must retain their tickets in order to claim.

James Price, CEO of Transport for Wales added: “The introduction of this compensation scheme further highlights how we are putting the customer first in our plans to transform transport in Wales. We want to deliver a world class train service that works for the passenger and this is just one step we are taking to help ensure this.

“We are really pleased to be delivering one of the key commitments as set out in our announcements at the launch of our 15 year programme to create a transport network that people can be proud of.”

Customers can claim by completing one of our claim forms or online https://tfwrail.wales/delay-repay-compensation

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Recognition given to long-standing members of Council committee

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AT AN Ethics and Standards Committee (virtual) meeting held on 17 September 2021,  Rif Winfield and Hywel Wyn Jones were given recognition for their 10 years’ of service to the Committee between 2011 and 2021. A small plaque was presented to both.

Hywel was Chair of the Committee for 3 years.

In their place, two new independent members Alan Davies and Caryl Davies have been appointed.

Eifion Evans, Chief Executive of Ceredigion County Council said, “Ceredigion County Council has benefitted from a decade of advice and considerations provided by Rif & Hywel. We welcome the new members of the committee and their input to the function of the Committee will be greatly appreciated.”

Standards Committees of local authorities exist to do all that is possible to promote and safeguard the standards that the public rightly expect from their elected representatives.

Ceredigion County Council Chairman, Councillor Paul Hinge, said, “Our thanks go to Rif and Hywel who have given their time to contribute to the Committee and we welcome the new members.”

The Committee is made up of five independent members, two county councillors and two town/community councillors. Meeting quarterly, reports for the Ethics and Standards Committee including dispensation applications can be found on the Council website: www.ceredigion.gov.uk.

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Exciting new developments on the horizon for Lampeter Wellbeing Centre

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Architects have been appointed to oversee the project and work will now begin on the proposed layout for the facility

At a Cabinet meeting held on 01 December 2020, it was agreed that Lampeter Leisure Centre would become the location of the Council’s first Wellbeing Centre in the County.

A significant amount of work and investment is to be made at the Leisure Centre which will improve the facility and the resources for years to come.

Over the coming months, as we see the plans and proposals for Wellbeing Centre develop, they will be shared with service users and the residents of Ceredigion.

Architects have been appointed to oversee the project and work will now begin on the proposed layout for the facility. The layout will be a reconfiguration of the existing facility in order to provide a Wellbeing Centre that can provide an enhanced range of Through Age Services, including Leisure Services to the residents of Lampeter and the mid of the county. 

Councillor Catherine Hughes, Ceredigion County Council Cabinet Member, said: “We are looking forward to the development of the new Wellbeing Centre at Lampeter. This will provide a range of services to residents within their local community.

This development comes at a welcome time, as Ceredigion Public Service Board is carrying out an Assessment of Local Wellbeing, in order to find out about the wellbeing of local people and communities, now and in the future.”

Lampeter Leisure Centre will be closed during the building works, but during this period alternative provision will be made available for all service users and clubs.

We look forward to being able to share these alternative plans with you over the coming weeks, as soon as these arrangements have been finalised.

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UK Government must improve HGV drivers’ working conditions – Ben Lake MP

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Many people in the HGV industry have expressed concern

FOLLOWING his contribution during PMQs on September 8 regarding the HGV driver crisis, Ben Lake MP has raised the issue again, with Minister Grant Shapps.

Ben Lake MP has said:

“Many constituents who work in the HGV industry have come forward to share their experiences with me about the HGV driver crisis. As well as expressing grave concern, they have also shared ideas and long-term solutions that would greatly improve the current situation. 

“It’s important that the UK Government listens and gives full consideration to these suggestions and I look forward to meeting with the Minister in the near future to discuss them further.”

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