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Ceredigion Museum’s Café Manager – Special Feature

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SAM JOB is the Café Manager at the Coliseum Coffee House, Ceredigion Museum. Here she give an insight into her role: “The first thing that needs doing in the morning is to switch on all the appliances. Making sure that we have enough cakes in stock for the day is the next on my list, all our cakes are made in house so we’re always well-stocked. We get lots of compliments on our cakes, pop in if you haven’t tried one yet.

Next, it’s time to check the grind of the coffee – daily temperature fluctuations and other factors can affect a coffee grind throughout the day, so it’s really important to do regular checks – we’re very meticulous in ensuring we serve that perfect cuppa every time.

At 10am, it’s time to open up. We serve breakfast from 10 until 12. Some of the popular choices on the menu is our avocado and poached egg on toast, oh and of course – our giant tea cakes.

From 11:30am until 3pm, our main lunch menu is available. Afternoon teas and high teas need to be booked 24 hours in advance and are available between 12 and 4pm Monday to Saturday. Coffee, tea and cakes are available at all times.

I’ve always had an interested in hospitality, I’m a bubbly, sociable person and tend to get on with everyone.

Originally from Shrewsbury, I started waitressing when I was 15 years old. Since then, I’ve had experience in bartending and silver service for weddings. I relocated to Aberystwyth a few years back and started my own printing business (more about that later on!). At the same time, I also secured the role as supervisor here. I was told regularly that I was good in my role – this really boosted my confidence in my capabilities which ultimately gave me the push that I needed to go for the Manager’s role.

When the Council took over ownership of the café towards the end of 2018, I succeeded in getting the Manager’s role. I’ve loved being part of this exciting new venture from the very beginning.

I’ve had really good support and mentorship, enabling me to settle in to the role. It can be challenging, of course but it’s given me the opportunity to gain new skills, such as managing staff, bookkeeping and project planning.

I take pride in ensuring that the café is a success; knowing that the customers are happy and are receiving the best service is what drives me. It’s lovely to see so many of our customers return daily for their favourites.

I’m a Welsh learner, as is a couple of my staff here. If a customer starts talking to me in Welsh, I make every attempt to keep the conversation going in their mother tongue; our customers really appreciate that effort and always show encouragement. We have a lot of Welsh learners come in on a regular basis – the café’s an ideal opportunity to practise real everyday Welsh – a nice change from the classroom environment.

It’s not just Welsh we hear being spoken in the café, our customers come from all corners of the world. As the Tourist Information Centre is situated here, we meet lots of people who may be visiting Ceredigion for the first time. Lately, I’ve talked to tourists from New Zealand, Germany and Japan – it’s great to hear about their adventures and what brings them here – they always say how different Ceredigion is from anywhere else in the world – they love our uniqueness.

We also get lots of groups from the local community meet up at the café – our play vintage café corner is a big hit with both children and the occasional adult!

We can accommodate coach trips, birthday parties and cater for larger catering events too – did you know that the museum is now a licenced wedding venue. It’s been lots of fun being part of the tasting sessions in the run up to some weddings that are to be held this year.

As Manager, I’m also am in charge of the marketing side of the cafe – managing our Facebook page, designing leaflets, tokens and vouchers. It’s handy that I already have experience with designing products; in my own time, I run a small design and print business, ‘Self-addiction designs’ where I print onto t-shirts, cups and placemats. I also do commission work and have created logos for local businesses. I love that I can be creative both in and outside of work.

With summer approaching, I’m excited to announce that during July we’ll be making our menu more accessible by introducing ‘Beach boxes’ – biodegradable takeaway packaging that will allow customers to buy anything from our menu, including smoothies, milkshakes to enjoy outside at the beach or at the park, so customers can make the most of any summer sun coming our way.”

Follow the café on Facebook – Coliseum Coffee House, Ceredigion Museum, Aberystwyth for the latest news and offers.

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Schools and Businesses in Ceredigion close following a rise in coronavirus cases

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THE rise in cases of coronavirus in Ceredigion is a result of people mixing with other households and socially says council.

A spokesperson said that the number of contacts for each positive coronavirus case is increasing, which shows people are mixing more socially.

Seven schools have already closed and several businesses have been issued with closure orders.

The number of daily cases now stand at the highest since the pandemic began.

A number of businesses have already been served with closure notices for breaking regulations.

Seven schools have closed for a two week period starting Monday, November 27 and are due to re-open on December 7.

Schools which are closed ofr two week period are: Ysgol Uwchradd Aberteifi, Ysgol Gynradd Aberteifi, Ysgol Gynradd Penparc, Ysgol Gynradd Aberporth, Ysgol Gynradd T.Llew Jones, Ysgol Gynradd Llechryd and Ysgol Gynradd Cenarth.

A small number of pupils at Ysgol Gyfun Penglais, Aberystwyth have been asked to self-isolate for 14 days following the confirmation of a further COVID-19 case at the school.

All confirmed contacts of the positive case must remain at home for 14 days to reduce the possible spread of the virus to family, friends and the wider community. The pupils will be taught remotely for this period.

A council spokesperson said: “We are now seeing the virus spreading in our communities, several of which can be traced back to super spreader events such as parties and social gatherings.

“This kind of behaviour is totally irresponsible and is putting the health of our loved ones at risk, is having a direct impact on the education of our children and is putting pressure on the NHS.

“Contact tracing has identified that the number of contacts for each positive case has increased, which tells us that people are mixing households and are mixing socially.

“The council has taken action and has served several businesses with improvement and closure notices where they have been breaking coronavirus regulations.

“The council will continue to issue notice where we become aware of concerns or breaches.

“Members of the public are urged to inform us if they have any concerns that a business in Ceredigion does not have adequate measures in place to operate safely.

Stay apart to play your part. By doing this, we will be protecting the health and wellbeing of our most vulnerable, including care services for the elderley and those whose medical conditions make them particularly at risk from Covid-19.

“We will be protecting the education provision within schools, colleges and universities. We will enable the local economy to survive the winter months.

“Together, we can keep Ceredigion safe.”

The council have issued the following guidance to residents:

  • Keep a 2m social distance from each other when out and about – indoors and outdoors;
  • Wash your hands regularly;
  • Limit your social contact;
  • Work from home wherever possible;
  • Households are able to form a ‘bubble’ with one other – that bubble arrangement cannot be swapped, changed, or extended further than one household;
  • People are allowed to meet with others from outside that bubble in a regulated venue, such as a pub or restaurant where there are strict safety protocols in place, but the maximum number of people that can meet is four and even then social distancing should be maintained wherever possible;
  • Wear a face mask in indoor public places, shops and on public transport;
  • Self-isolate immediately at the first sign of any COVID-19 symptoms and arrange a test immediately, only leaving home to get tested. A test needs to be booked online or by phoning 119.

Chief Education Officer for Ceredigion County Council said: “We are extremely concerned about the spread of coronavirus in the Cardigan area.

“A significant number of recent positive cases has resulted in a very high number of people being classed as contacts to a positive case.

“Many of these contacts now have coronavirus symptoms and we are awaiting the test results.

“There is overwhelming evidence that the speed of the virus in the Cardigan area means that immediate action is needed.”

The Council urges all parents to refer their children for a test if they develop any of the symptoms, which are:

  •         a high temperature
  •         a new continuous cough
  •         a loss or change to sense of smell or taste.

You can apply for a test on https://gov.wales/apply-coronavirus-covid-19-test or by phoning 119.

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Lib Dems urge Chancellor to ‘level the playing field’ for small local shops over Christmas

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CEREDIGION’S Liberal Democrats have called on the UK Government to “level the playing field” to help the county’s high streets compete with internet giants in the run up to Christmas.

The Liberal Democrats fear local shops hit by decreased footfall during the coronavirus pandemic will continue to struggle, and have therefore proposed a new scheme similar to how the Eat Out to Help Out scheme helped local restaurants.

To encourage people to support their local high streets while shopping from home, the Lib Dems want to see the UK Government cover postage costs. Lib Dem Treasury Spokesperson Christine Jardine has written to the Chancellor Rishi Sunak urging him to adopt the idea.

The Federation of Small Businesses (FSB) has welcomed the idea to help firms survive. Mike Cherry, UK Chair of the Federation of Small Businesses, said: “This is the type of creative idea that would boost small businesses and balance out the playing field.”

Cadan ap Tomos, Welsh Liberal Democrat Senedd candidate for Ceredigion, said:
“Small businesses across Ceredigion have been worried for months about staying afloat. For so many, Christmas is their most lucrative time of year but coronavirus restrictions mean our town centres are quieter than ever.

“When people turn online to do their Christmas shopping, free postage offers from online shopping giants are very tempting. That makes it even harder for small businesses in Ceredigion to compete, putting our high streets and local economy at further risk.

“The UK Government need to step in and level the playing field, to protect the vibrant array of small businesses that are the backbone of our local economy in Ceredigion.”

Welsh Liberal Democrat leader Jane Dodds added:

“In the Summer, the Chancellor launched a campaign to support the hospitality sector. We now need to see the UK Government go the extra mile to support small business in the festive period.

“We want the Chancellor to pay the postage on online purchases from small local independent shops to make them a more viable option for people hunting for Christmas presents and encourage people to shop small from home.”

Mike Cherry, UK Chair of the Federation of Small Businesses, said:

“This is the type of creative idea that would boost small businesses and balance out the playing field.

“We must do everything we can to help our small, independent stores.

“This is going to be the most important festive season our economy has ever seen and could be make-or-break for some of our small businesses. That’s why we must pull out all the stops to help them survive the end of 2020 and beyond.”

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Self Assessment customers warned about scammers posing as HMRC

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SELF ASSESSMENT customers should be alert to criminals claiming to be from HM Revenue and Customs (HMRC).

As the department issues thousands of SMS messages and emails as part of its annual Self Assessment tax return push, HMRC is warning customers completing their returns to take care to avoid being caught out by scammers. The annual tax return deadline is on 31 January 2021.

The department knows that fraudsters use calls, emails or texts to contact customers. In the last 12 months, HMRC has responded to more than 846,000 referrals of suspicious HMRC contact from the public, and reported over 15,500 malicious web pages to internet service providers to be taken down. Almost 500,000 of the referrals from the public offered bogus tax rebates.

Many scams target customers to inform them of a fake ‘tax rebate’ or ‘tax refund’ they are due. The imposters use language intended to convince them to hand over personal information, including bank details, in order to claim the ‘refund’. Criminals will use this information to access customers’ bank accounts, trick them into paying fictitious tax bills, or sell on their personal information to other criminals.

HMRC’s Interim Director General for Customer Services, Karl Khan, said: “We know that criminals take advantage of the Self Assessment deadline to panic customers into sharing their personal or financial details and even paying bogus ‘tax due’.

“If someone calls, emails or texts claiming to be from HMRC, offering financial help or asking for money, it might be a scam. Please take a moment to think before parting with any private information or money.”

Pauline Smith, Head of Action Fraud, said: “Criminals are experts at impersonating organisations that we know and trust. We work closely with HMRC to raise awareness of current scams and encourage people to report any suspicious calls or messages they receive, even if they haven’t acted on them, to the relevant channels. This information is crucial in disrupting criminal activity and is already helping HMRC take down fraudulent websites being used to facilitate fraud.

“It’s important to remember if you’re contacted out the blue by someone purporting to be from HMRC asking for your personal or financial details, or offering you a tax rebate, grant or refund, this could be a scam. Do not respond, hang up the phone, and take care not to click on any links in unexpected emails or text messages. You should contact HMRC directly using a phone number you’ve used before to check if the communication you have received is genuine.

“If you’ve been the victim of fraud, contact your bank immediately and please report it to Action Fraud online at actionfraud.police.uk or by calling 0300 123 2040.”

Customers can report suspicious activity to HMRC at phishing@hmrc.gov.uk and texts to 60599. They can also report phone scams online on GOV.UK.

HMRC is also warning the public to be aware of websites that charge for government services – such as call connection sites – that are in fact free or charged at local call rates. Other companies charge people for help getting ‘tax refunds’. One way to safely claim a tax refund for free is to log into your Personal Tax Account.

HMRC has a dedicated Customer Protection team that identifies and closes down scams but asks the public to recognise the signs to avoid becoming a victim. HMRC regularly publishes examples of new scams on GOV.UK to help customers recognise phishing emails and bogus contact by email, text or phone.

Ways to spot a tax scam

It could be a scam if it:

  •       is unexpected
  •       offers a refund, tax rebate or grant
  •       asks for personal information like bank details
  •       is threatening
  •       tells you to transfer money.

Self Assessment customers can complete their tax return online and help and support is available on GOV.UK.

To protect against identity fraud customers must verify their identity when accessing HMRC’s online services. They must have two sources of information including:

  •       credit reference agency data
  •       tax credits
  •       P60/payslip
  •       UK Passport
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