Connect with us
Advertisement
Advertisement

News

A day in the life of a Contact Tracer Officer

Published

on

Enfys James is a Contact Tracer Officer. She is part of a Team working within the Public Health Protection Team for Ceredigion County Council. Here you will get an insight into the day of a Contact Tracer Officer.

What were you doing before you started your work as a contact tracer?

I was born and brought up in Neuaddlwyd near Aberaeron, and attended the local school at Ciliau Parc, Ciliau Aeron, Aberaeron Secondary School and then went on to the College of Further of Education at Aberystwyth to undertake a Bilingual Secretarial/Short-Hand Course.

I have been an employee with the Local Authority since my appointment as Clerk Typist in the Public Health and Housing Department of Ceredigion District Council since September 1985. Having been re-appointed to be Divisional Administrative Officer and Personal Assistant to the Head of Lifestyle Services, in May 2018 I was appointed to the post of Community Connector for Porth y Gymuned. My role as Community Connector was to work on a 1:1 basis with individuals for up to 6 weeks to improve their social and emotional wellbeing, to promote independence and to reduce social exclusion, social isolation and loneliness.

How did you get into being a Contact Tracer?

When I read the job advert and job description for the Contact Tracing Officer posts on the Ceredigion County Council Job Vacancies page, I immediately thought to myself “I want to do this role”! I really fancied the job and a certainty that I wanted to be part of the COVID-19 team for Ceredigion County Council.

I have always had an involvement with Infectious Diseases. When I started in my first role as Clerk/Typist, I had to log details of every infectious disease in the County. During my role as Personal Assistant I followed up on Infectious Disease cases, contacting members of the public who had been identified as having diseases such as Campylobacter, Cryptosporidium, and Salmonella. These telephone conversations were sensitive in nature, asking some personal questions and completing a detailed questionnaire on the Infectious Disease Database. After reading the Job Description I thought to myself the role of a Contact Tracer would be something very similar.

My interview for the Contact Tracing Officer post was through Zoom this was a totally new experience, I did dress up smartly as if I was going to walk into a room although it was a matter of sitting down at the kitchen table with just my laptop! At least nobody could see my legs shaking!

None of us will ever forget the Coronavirus Pandemic in 2020. Having been appointed as a Contact Tracer, I have established that it is a critical role. It provides the opportunity to make a valuable contribution and ensuring the health and safety of the residents of Ceredigion.

Describe a typical day as a Contact Tracer.

The Contact Tracing Service operates from 8a.m. to 8p.m. seven days a week and I work on a shift basis.

It is the NHS All Wales Contact Tracing database I work on. Ceredigion County Council has its own site and the database will immediately highlight new positive cases in the county throughout the working day and during the night.

As a Contact Tracer I am allocated a case and work on it until it has been fully completed. I will immediately telephone the positive case hoping that I’ll get an answer. If there is no answer, and there is an option to leave a message I will do so. A text message will also be sent informing the case that Ceredigion County Council Track and Trace Service need to speak to them urgently and will be contacting them again later.

In the first instance when I do the initial call to a positive case, I will ask them to confirm their full name, address, date of birth, and the date of their test just to check that I am speaking to the person who has had a test. By the time I make contact with them they have usually received their result but on some occasions I am the first person to inform them that they are COVID-19 positive. The person I contact can speak in Welsh or English – whichever language they feel comfortable.

Once I have established that I am speaking to the correct person I will ask them to confirm which symptoms they have developed e.g. cough, fever, anosmia, etc and which dates did their symptoms start. Some positive cases have been asymptomatic and we therefore only have the date of the test to go by.

I will then need to establish their exposures and locations 48 hours prior to their symptoms starting and up until the day I make contact with them on the telephone. It is vital that I gather detailed information of their household contacts, their non-household contacts, have they been to work, have they visited any shops, pubs, café’s restaurants, have they been away on holiday, etc. I have to gather all contact names, dates of birth, addresses and telephone numbers of the people they have had close contact with. Some cases have had up to 40 individual contacts which means that I will have to upload details on 40 different persons. A detailed report is also typed up and added to the record and all records are kept in the strictest of confidence in line with GDPR guidelines.

I will give them advice on self-isolating, which means staying at home and not going out even for shopping. They are advised to limit contact with other people in their household and to keep at least 2 metres apart at all times. I also inform them how important it is to practice good hygiene, to wash their hands frequently, clean down touched surfaces such as kettles, taps, door handles etc. I always check and ask them how they think they will manage and cope with day to day tasks.

Once the list of exposures and locations is completed it will automatically be forwarded through to the Contact Tracing Advisors whose responsibility will be to telephone those exposures and give them advice regarding self-isolating.

In some instances the Contact Tracing Team have identified positive cases which have formed a cluster. For example the cases have been linked through social gatherings or at a workplace and the role of the Contact Tracer becomes more of a detective role at this stage. If we have received a dozen positive cases who have all attended the same social gathering we then need to identify the accurate background information from each individual which makes it interesting but challenging.

How do you work as a team?

The Contact Tracing Team is led by 3 Operational Leads who I report to on a daily basis.

The ability to work as a team is essential, it is important to communicate on a daily basis, to share the workload, and to share any views and ideas. The whole team have never met up in person only by communicating on Microsoft Teams Sites, e-mail or telephone. Throughout my career I have never experienced anything like it!

What do you enjoy about the work?

Since the day I commenced in my Clerk/Typist role in 1985 I have always enjoyed my work and have had so many different opportunities within the County Council. I enjoy everything to do with the role of being a Contact Tracer.

The most enjoyable aspect is that every case you deal with is different. When I do my first initial call to a positive case I find that it’s so important to be asking them as soon as you have confirmed their personal details how they are, and how they are feeling. Some positive cases have been very poorly whilst others have had milder symptoms. You will speak to a young person who has just commenced in University or an elderly retired person. Each case has such a variety of different issues, from a straightforward case up to a very complex where I have to escalate to my Managers.

It is true to say that in the short period of time when speaking to a positive case on the telephone, you develop a relationship. The majority of the cases I have dealt with have co-operated and have been willing to give me a detailed account of their daily activities. This includes who they have had close contact with and if they haven’t been able to provide me with the accurate details during the initial phone call they are more than willing for me to call them back to receive those details.

What is the most challenging aspect of the work?

The most challenging aspect of the work is to collate accurate information from each positive case, and to get each positive case to provide a truthful and trustworthy account of their contacts and locations.

I depend entirely on the information that I receive from the positive cases. It’s like completing a jigsaw – in order to have the full picture you need each piece in its place. As a Contact Tracer it is important that we trace all their contacts as soon as possible. Ultimately, this will ensure that we keep the cases of the coronavirus low in the county.

I have been accused of being a Scammer. This was a very lengthy and challenging call and I had to use tact and diplomacy to reassure them I was a Contact Tracer.

Dealing with positive cases who are limited in speaking the English language can be challenging. I have to make sure that I receive the accurate information from them and also make sure that they understand the advice and information I give them.

On occasions I have had cases who have not been informed that they have tested positive and I am the first person to be telling them. Some of these cases have been very upset on the telephone and I’ve had to comfort them and after my initial call I will make it a point of ringing them up again a day later just to check on their well-being.

This highlights how challenging it is and the importance of getting the positive cases to relay the correct information at all times.

What has the reaction been? What sort of questions people ask?

Every single case I have contacted have been most helpful and have provided the information that is required.

The positive cases with symptoms have accepted that they have to self-isolate for 10 days from when their symptoms started and anyone in the household who do not display symptoms have to self-isolate for 14 days from when the first person in the household started having symptoms. Informing someone who has a busy lifestyle that they are not allowed to leave their home for 10 days can be challenging but they do accept the consequence and know how dangerous the COVID-19 pandemic is.

Why is your work important to the Council?

My role as a Contact Tracing Officer is critical in order to protect all residents and our community in Ceredigion by helping to disrupt community transmission of the virus and breaking the chain of transmission.

I take my role as a Contact Tracing Officer seriously and take pride in collating and relaying the accurate information I receive from our Ceredigion cases. If I feel that an urgent issue needs escalating I will inform my Operational Leads. Our Operational Leads report on a daily basis to the Leadership Group and if there are any issues in connection with the transmission of the virus that needs urgent attention within the County it will be dealt with immediately.

What is your main message to the people of Ceredigion?

This is a hard time for us all, this is a year like no other, and things will be different from now on. However, we’re all in this together. My main message for the people of Ceredigion is to self-isolate if they have any of the symptoms of the coronavirus. If they have a new persistent cough, loss or change of taste or smell, or a high temperature, stay at home. Further guidance can be read on the Council’s website www.ceredigion.gov.uk. Thank you for staying apart to play your part.

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published.

News

Minister opens film premiere for port stories

Published

on

WALES’ Arts and Sports Deputy Minister has launched a new film charting the histories and life of five port towns in Wales and Ireland.

Premiered at Ceredigion Museum in Aberystwyth, the series of eight short documentary films and one feature-length film, At the Water’s Edge: Stories of the Irish Sea, aim to promote the ports of Fishguard, Holyhead and Pembroke Dock in Wales, and Dublin Port and Rosslare Harbour in Ireland, as well as the three ferry routes connecting them.

The films were produced as part of Ports, Past and Present, a project which explores the history and cultural heritage of the ports, showcasing stunning views of the landscapes and wildlife of the Irish Sea coast and revealing the human histories of the port communities.

In Fishguard, residents Gary Jones and Jana Davidson talk of invasions by pirates and French armies, while Hedydd Hughes explains how she teaches children about local legends. In Rosslare Harbour, the Todd family from Fishguard meet their Irish in-laws, the Fergusons.

Local historian David James shares the extraordinary story of how the son of a Japanese samurai came to plant a ginkgo tree in Pembroke Dock, and local councillor Josh Beynon explores the secret location where the Millennium Falcon was built for Star Wars: The Empire Strikes Back. 

In Dublin and Holyhead, poetry by Gillian Brownson and Gary Brown celebrates the centuries old link of their ports. Historian Gareth Huws explains how traces of Bronze Age settlements can still be seen in the Ynys Môn town.

Deputy Minister for Arts and Sport, Dawn Bowden MS, who came to the premiere, said:

“Through showcasing the rich and diverse cultural history of our ports, bringing life and colour through visual arts, literature and film, the Ports, Past and Present project will not only enhance the experience of visitors of all ages and interests, but also encourage more time and money spent in these communities.

“Engaging with local communities and increasing the awareness of port heritage through panel discussions, creative workshops and talks – is an excellent opportunity to gain the support of local residents ensuring there is a careful balance which works for the local communities as well as visitors from across the Irish Sea and beyond.

“I’m delighted to launch the film which will showcase and celebrate the best each community has to offer to prospective visitors and users of the ferry ports, but also capture the multilingual and multicultural nature of the ports and their surrounding areas.”

Professor Peter Merriman, project team leader at Aberystwyth University’s Department of Geography and Earth Sciences said:

“We are delighted that the Minister has officially launched our films, which portray the rich cultural and natural heritage of these Irish and Welsh port towns. They are the result of almost three years of work by the project team and our production partners Mother Goose films, and we hope that they will inspire visitors to spend more time in the ports as they pass through them.”

The films form part of a wider tourism campaign to raise awareness of the rich coastal and maritime heritage of the five selected ports and their communities.

Project leader Professor Claire Connolly from University College Cork said: “It’s a joy to see so many images and stories from Rosslare, Dublin, Holyhead, Fishguard and Pembroke Dock on screen. The lives and cultures of the port towns come to life in the films and together they offer an extended invitation to stop and stay in these storied places.”

Ceredigion Museum is also hosting a travelling art exhibition looking at the rich coastal history and heritage of the port communities.

Over the coming months, the films will have free screenings around Wales and Ireland, and will then be released generally so that the local communities can promote their own areas.

Ports, Past and Present is funded by the European Regional Development Fund through the Ireland Wales Co-operation Programme, and operates across four institutions in Ireland and Wales, including University College Cork, Aberystwyth University, the University of Wales Trinity St David and Wexford County Council. The film has been led by a team in the Department for Geography and Earth Sciences at Aberystwyth University.

Continue Reading

News

Aberystwyth Town to welcome Knife Angel sculpture

Published

on

A HUGE 27-foot sculpture, made from 100,000 confiscated knives, is to be welcomed to Aberystwyth town next month (1 June) as local community groups prepare to come together to promote key prevention, anti-violence and anti-aggression messages.

Police and Crime Commissioner Dafydd Llywelyn, working alongside Dyfed-Powys Police, Aberystwyth Town Council and Ceredigion County Council is bringing the Knife Angel to Llys y Brenin square, Aberystwyth, where it will stand for four weeks as a physical reminder of the effects of violence and aggression.

The iconic sculpture – commissioned by the British Ironwork Centre in Oswestry, Shropshire and created by artist Alfie Bradley – will be on display in the town until 29 June 2022.

This will be the second time that Police and Crime Commissioner Dafydd Llywelyn has bought the Knife Angel to the Dyfed Powys Police Force area, with it’s first visit being in Newtown, Powys in January 2020.  Mr Llywelyn has been keen to bring the Knife Angel back to the Force area since then, so that other communities can get involved in the key messages.

Police and Crime Commissioner Dafydd Llywelyn said; “The Knife Angel is a reminder of the devastating impact of knife crime, and any form of violence and aggression has on families and communities.

“Whilst there has been a 105% increase in knife crime in Wales over the last decade, rest assured that the Knife Angel has not been brought to Aberystwyth because of any major problem with this kind of crime in the area.

“However, we do acknowledge, that knife crimes have taken place here within the last year. Although a proportion of these were domestic, not street based, it is worrying that a small number of these involved suspects under the age of 18. I am pleased to see however that the Police and partners have come together over the last 6-months to put interventions in place to divert children from knife crime.

“Prevention of crime and diversion away from crime is essential. We hope that the Knife Angel will greatly assist us in raising critical awareness of knife crime whilst creating a widespread intolerance to violent behaviour within our communities.”

Inspector Andy Williams of Dyfed-Powys Police said: “While Dyfed-Powys Police is one of the safest places to live and work in the country, we still see the devastating effect knife crime has on our communities.

“In July last year we had a murder in Ceredigion involving a knife, when John Bell died after being stabbed in Cardigan.

“That case showed the devastation knives can have, with the loss of a life and the impact that has on Mr Bell’s loved ones, withs the man responsible rightly being sentenced to life in prison.

“The Knife Angel is a very dramatic and powerful sculpture that aims to inspire people not to turn to knife crime or even to carry a knife for protection.

“I would urge anyone to go and see it. Take your children and make a day of it to take in this poignant reminder of the dangers of violence and aggression, particularly when weapons are involved.”

Aberystwyth Town Mayor, Dr Talat Chaudhri, said: “We welcome the Knife Angel to Aberystwyth and stand together with towns and cities where knife crime is a bigger problem than it is here. There is no place for violence of any kind in our community.”

Children and young people from across Aberystwyth and neighbouring areas are being encouraged to get involved as well as community groups and organisations, in visiting the Knife Angel and taking part in engagement activities which focus on the key messages – the impact of violent crime, prevention, and diversion away from violence.

If you would like to find out more about how you, your community, school, college or university groups can get involved, please contact the Commissioner’s Engagement Team on OPCC.Communication@dyfed-powys.police.uk.

Continue Reading

Business

Young person celebrates kickstart job and overcomes several obstacles

Published

on

22-YEAR-OLD Lee from rural Ceredigion found it challenging to secure permanent employment. Having no mode of transport as well as his diagnosis of autism and depression meant that Lee has experienced significant barriers with finding and maintaining employment. Communities For Work Plus (CFW+) provided Lee with the right tools and opportunities to find the right role for him. He now has a job at ASN Watson (Savers), with a more positive future ahead.

Lee was struggling financially with increasing debt and although he had been working in the past, the nature and environment of the work was not practical for Lee’s abilities; he was often misunderstood by employers.

After being referred to CFW+ from Job Centre Plus, Aberystwyth, Lee received support with job searches, applications, cover letters, cv writing, and interview skills. He’s now in paid employment, secured through the Kickstart Scheme. The UK Government Kickstart Scheme provides funding to employers to create jobs for 16 to 24-year-olds on Universal Credit.

Lee said: “The project helped me a lot as I struggle to know where to start when it comes to finding jobs, but this definitely helped. Communities for Work+ has got you covered!”

Communities For Work Plus is a Welsh Government funded project, delivered by Ceredigion County Council which supports individuals in or at risk of poverty, aged 16 or over, across Ceredigion and throughout Wales. Participants may be experiencing in-work poverty, unemployment, living on minimum wage, or struggling to pay basic monthly outgoings on sporadic zero-hour contracts.

Misha Homayoun-Fekri, CFW+ Mentor said: “Lee has been a pleasure to support. He was always very responsive, and we worked together every step of the way. I am so pleased for Lee that he has found a job that he can be happy in.”

Since starting his new role, Lee has become a lot more independent, his mental health has improved, and has started to save money for the future.

Councillor Wyn Thomas, Ceredigion County Council Cabinet Member for Schools, Lifelong Learning and Skills, said: “One in 100 people are on the autism spectrum. A report released by the Office for National Statistics shows that only 21.7% of autistic people are in employment; meaning that businesses are missing out on the opportunity to benefit from the strengths that autistic people can bring to the workplace. So, it’s great to hear that Lee has found an autism-friendly employer through the support provided by CFW+ and I encourage more employers to be more inclusive to all abilities when considering employees.”

If you think the project may be able to help you or if you would like more information, contact the team on 01545 574193 or email TCC-EST@ceredigion.gov.uk.

Continue Reading

Popular This Week