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Welsh Water bill increase remains at or below inflation for twelfth year

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THE average water and sewerage bill is set to fall by 2% in 2021-22 the only not-for-profit water company in England and Wales has announced.

Welsh Water, which serves most of Wales, Herefordshire and parts of Deeside, has confirmed that the average household bill will be lower in real terms than in the previous year despite the additional financial pressures placed on it during the COVID-19 pandemic.  The company has invested an extra £20million responding to the pandemic.

The average bill for 2021 – 2022 will be £446.82 and represents the twelfth consecutive year the company has kept the increase at or below the rate of inflation – the only water company in England and Wales to have achieved this.  The new bill will be £96 lower in real terms compared to the 2009 – 2010 bill.

The company, providing water and wastewater services to over three million customers, has played a key role in protecting public health during the pandemic with operational colleagues maintaining its vast water and wastewater networks.  It also further ramped up support for customers by arranging flexible payment plans for household customers struggling to pay their water bills.  As a result, the company is now supporting 139,000 customers through its range of affordability tariffs – which is more than any other water company. 

Furthermore, it temporarily added an additional 330,00 customers to its Priority Services Register.  The company also recognised the impact of the pandemic on its business customers and temporarily suspended charges to around 45,000 businesses affected by the first UK lockdown.

Welsh Water has also provided £300,000 to community projects through its Community Fund, including  £106,000 to 106 food banks (through the Trussell Trust), 105 community projects and other partnerships with BITC Cymru, Community Foundation Wales and Prince’s Trust Cymru.  

In response to the pandemic, Welsh Water rapidly expanded its remote working technology to allow its entire contact centre to move to home working in March, and also started “virtual inspections” to support customers to resolve issues without needing to go to their property. These new ways of working have enabled the company to retain its position as the only water company to appear in the top 50 companies of the Institute of Customer service’s UK Customer Satisfaction Index.

The company has also continued with its commitment to invest in new talent.  This has included recruiting over 30 new apprentices over the year with this set to continue over the coming years.

Welsh Water’s Chief Executive Peter Perry said: “Despite what can probably best be described as the most challenging years we have faced, I’m proud that we’ve been able to continue with our record of keeping price increases for the average household bill below the rate of inflation.  It also reflects the strength and benefit of our operating model which means we are able to meet these kinds of challenges while at the same time keeping bills affordable for customers.  We’ve also been able to continue with our planned investment programme and over the course of the year we will have invested £346 million improving services to customers and protecting our valuable environment.  We are also expecting to invest £367 million in the coming year.

“We do appreciate however that the great economic uncertainty the pandemic has brought with it and that there undoubtedly will be tough times ahead.  That is why we already offer a range of assistance tariffs for anyone genuinely struggling to pay and I would urge anyone worried about paying their bill to get in touch so we can see what assistance can be provided”.

Rhodri Williams, Chair of CCW Wales, said: “It will come as a relief to struggling households that the average bill will fall but we must not lose sight of the fact that many customers are still missing out on financial assistance that could help see them through Covid-19.”

“Water is often overlooked when it comes to saving money but trialling a water meter for up to two years or seeing if you’re eligible for Welsh Water’s HelpU tariff if you’re on a low income could potentially shave hundreds of pounds off your annual bill.”

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Amendments introduced to the Cardigan Safe Zone

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AS MORE people are expected to visit Ceredigion’s towns over the coming weeks and summer months, changes are required to ensure our streets are safe for everyone, by allowing people to maintain a 2 metre social distance at all times.

Introducing changes over the Easter period has meant that some amendments will be made over the coming weeks.

Following a review, the initial phase of the Safe Zone (Phase 2) for Cardigan will be amended to Phase 2a, with Morgan Street and The Strand remaining as a one way system (unchanged current arrangement).

Road closures affecting the High Street in Cardigan will commence ahead of the May Bank holiday weekend at the end of May. The road closures will be between 12pm and 4pm daily.

As part of Phase 2a, the following work is being undertaken:

  • Placing road markings for all disabled bays along High St & Pendre
  • Placing loading bay road markings opposite Dewi James Butchers
  • Introducing new reflective bollards to replace the red/white baulks. This will allow traders to operate in the road as per their licence. The widened footpaths within the trading areas in the road will be raised to the same level as the adjacent footpaths to create a flat accessible area for pedestrians.
  • Placing a chicane outside the Black Lion Hotel to slow traffic flow
  • Implement a one way system along College Row to improve pedestrian safety
  • Reversal of one way along St Mary St to allow access to Chancery
  • Close the top of Pwllhai for licenced trading and pedestrian safety

A map of Cardigan and all the latest information on the Safe Zones is available on Ceredigion County Council’s website: www.ceredigion.gov.uk/safezones   

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New Quay youngster answers RNLI’s mayday call and raises nearly £2,000

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OVER the May Day Bank Holiday weekend a New Quay schoolboy took to the water on his paddle board and raised nearly £2,000 for the RNLI Mayday Mile appeal. He is now urging more people to take part this May in any way they can to raise funds for equipment before the busy summer season on the coast. 

Steffan outside Newquay RNLI lifeboat station after completing his challenge

Steffan Williams, 12, a pupil from Ysgol Bro Teifi answered the RNLI’s mayday call for fundraising and decided to not just do one mile on his paddleboard but attempt 10 miles in one day. He is now encouraging more people to get involved with the appeal to raise funds.  

Steffan said, “The RNLI Mayday Mile is a great way to raise money for the charity that saves lives at sea as you can do one mile or 100 miles in any way you want. You could run it, walk it, dance it and make it fun in fancy dress. 

Steffan Williams before his challenge on Sunday May 3

“I decided to take to the sea on my paddleboard, and I am really pleased I completed my challenge of 10 miles in one day. It was really hard going as the wind picked up in the afternoon but I did not want to give up. 

“I have been really shocked at the support and want to thank everyone who has donated, I am so happy!” 

Steffan’s total so far is £1,812 and he is the RNLI’s top individual fundraiser in the UK and Ireland. To support Steffan visit https://themaydaymile.rnli.org/fundraising/steffans-paddleboarding-mayday-challenge

The RNLI’s Mayday Mile campaign will be running throughout the month of May and anyone can take part by joining up on the RNLI’s Mayday Mile website https://themaydaymile.rnli.org/.  

With more people expected to be holidaying close to home this year, the RNLI predicts a summer like no other.  

Roger Couch, New Quay RNLI’s Lifeboat Operations Manager said, “Steffan has done a fantastic job on raising so much money for the charity and we are very grateful indeed. He is a true hero. This summer we expect to be very busy and urge people visiting our coast to take the necessary precautions.  

“Always check the weather, the tides and if you are on the water remember to wear a buoyancy aid and take means of calling for help, a mobile phone or radio. Remember we are on call 24/7 so if you see anyone in trouble on the coast please call 999 and ask for the Coastguard.” 

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Contact Hywel Dda for second vaccine appointment

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HYWEL Dda University Health Board (UHB) is asking anyone who received a first Pfizer vaccine at one of its mass vaccination centres in Carmarthenshire, Ceredigion or Pembrokeshire more than 21 days ago to get in touch if they have not received a second vaccine appointment.       

Ros Jervis, Director of Public Health for Hywel Dda UHB, said: “Second doses are essential for longer term protection, so it’s important that everyone comes forward for their full course when called.

“Our records show that a small number of people across our three counties have not responded to our invitation to receive their second dose. We won’t leave anyone behind and there is still time for them to receive it within the required timeframe.”

Additional clinics will be put on in the next couple weeks to administer these second doses. If it has been more than 21 days since your first Pfizer vaccine please email COVIDenquiries.hdd@wales.nhs.uk with the subject title “Second Pfizer dose request” with your full name, date of first vaccine and a contact phone number to book your appointment. If you are unable to email you can also contact the health board by calling 0300 303 8322.

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