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Welsh Water bill increase remains at or below inflation for twelfth year

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THE average water and sewerage bill is set to fall by 2% in 2021-22 the only not-for-profit water company in England and Wales has announced.

Welsh Water, which serves most of Wales, Herefordshire and parts of Deeside, has confirmed that the average household bill will be lower in real terms than in the previous year despite the additional financial pressures placed on it during the COVID-19 pandemic.  The company has invested an extra £20million responding to the pandemic.

The average bill for 2021 – 2022 will be £446.82 and represents the twelfth consecutive year the company has kept the increase at or below the rate of inflation – the only water company in England and Wales to have achieved this.  The new bill will be £96 lower in real terms compared to the 2009 – 2010 bill.

The company, providing water and wastewater services to over three million customers, has played a key role in protecting public health during the pandemic with operational colleagues maintaining its vast water and wastewater networks.  It also further ramped up support for customers by arranging flexible payment plans for household customers struggling to pay their water bills.  As a result, the company is now supporting 139,000 customers through its range of affordability tariffs – which is more than any other water company. 

Furthermore, it temporarily added an additional 330,00 customers to its Priority Services Register.  The company also recognised the impact of the pandemic on its business customers and temporarily suspended charges to around 45,000 businesses affected by the first UK lockdown.

Welsh Water has also provided £300,000 to community projects through its Community Fund, including  £106,000 to 106 food banks (through the Trussell Trust), 105 community projects and other partnerships with BITC Cymru, Community Foundation Wales and Prince’s Trust Cymru.  

In response to the pandemic, Welsh Water rapidly expanded its remote working technology to allow its entire contact centre to move to home working in March, and also started “virtual inspections” to support customers to resolve issues without needing to go to their property. These new ways of working have enabled the company to retain its position as the only water company to appear in the top 50 companies of the Institute of Customer service’s UK Customer Satisfaction Index.

The company has also continued with its commitment to invest in new talent.  This has included recruiting over 30 new apprentices over the year with this set to continue over the coming years.

Welsh Water’s Chief Executive Peter Perry said: “Despite what can probably best be described as the most challenging years we have faced, I’m proud that we’ve been able to continue with our record of keeping price increases for the average household bill below the rate of inflation.  It also reflects the strength and benefit of our operating model which means we are able to meet these kinds of challenges while at the same time keeping bills affordable for customers.  We’ve also been able to continue with our planned investment programme and over the course of the year we will have invested £346 million improving services to customers and protecting our valuable environment.  We are also expecting to invest £367 million in the coming year.

“We do appreciate however that the great economic uncertainty the pandemic has brought with it and that there undoubtedly will be tough times ahead.  That is why we already offer a range of assistance tariffs for anyone genuinely struggling to pay and I would urge anyone worried about paying their bill to get in touch so we can see what assistance can be provided”.

Rhodri Williams, Chair of CCW Wales, said: “It will come as a relief to struggling households that the average bill will fall but we must not lose sight of the fact that many customers are still missing out on financial assistance that could help see them through Covid-19.”

“Water is often overlooked when it comes to saving money but trialling a water meter for up to two years or seeing if you’re eligible for Welsh Water’s HelpU tariff if you’re on a low income could potentially shave hundreds of pounds off your annual bill.”

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Warning of serious disruption on M4 and M5 today due to fuel prices protest

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POLICE have warned of “serious disruption” to drivers using the M4 and M5 on Monday 4 July due to a planned protest.

Protesters intend to block the Prince of Wales Bridge from 7am until 7pm as part of a nationwide campaign against rising fuel prices.

The protest is due to start at the M4 Magor services at junction 23A eastbound and the Clevedon Interchange at junction 20 of the M5 westbound.

It is also expected to cause disruption to the M48 Severn Bridge and the M32.

Drivers are being urged to avoid the area or plan alternative routes.

Bristol Airport has issued a warning urging travellers to allow extra time if heading to or from the airport.

Police said additional officers will be brought in to ensure the protest is carried out legally.

Drivers have been advised by Gwent Police to work from home where possible and avoid the area between 7am and 7pm, with protestors planning to block parts of the road between M4 Magor services, junction 23A eastbound, and Junction 20 of the M4 between those hours.

Chief Superintendent Tom Harding said: “Gwent Police, and Avon and Somerset Police, are working jointly with neighbouring police forces and partner agencies to ensure emergency and critical services continue and to reduce disruption to both road users and local communities, however we are preparing for serious disruption throughout the day.

“I would encourage drivers to reconsider their journey, consider working from home and avoid the area where possible.

“The right to protest under UK law must be balanced with the rights of the wider community who may be affected. We have additional officers and support in place on Monday to ensure the protest is carried out in accordance with the law.”

The planned protest is thought to have been organised by the Facebook group Fuel Price Stand Against Tax, and has attracted both criticism and support online.

The latest travel disruption comes following the closure of the Severn Bridge for a second consecutive weekend, as well as the Severn Tunnel rain line which will be out of use until July 10 due to essential work. Motorists will be unable to cross the M48 Severn Bridge until 6am on Monday as it is undergoing essential work for eight months.

The bridge was first shut last weekend as painstaking work to repair and replace corroded suspension cables began. Traffic on the bridge is likely to be very heavy on Monday due to the fuel protest.

Police have told protesters banners must be tightly secured to vehicles and nobody should be walking around on the bridge during the demonstration. Protesters will stay inside their vehicles or stand beside them.

An organiser said: “We will now only be doing it on the Prince of Wales Bridge. We have to keep in mind everyone’s safety and if we block the bridge totally and there is an emergency there would be hell. Yes it means only one bridge but [due to the amount of traffic caused] there will still be a massive impact.”

Two weeks ago one of the initial M4 bridge protest organisers Ashley Fowler said : “We’re all car enthusiasts and we have all been worried about fuel prices and when I saw the post about blocking the bridges we began talking about it. Then people started asking me to make an event so we could update each other.

“I made the event because I run a car club in Cardiff which I started on social media during the pandemic lockdowns to help people’s mental health. When we can we go out to car parks and just meet up and have a chat but during the pandemic we weren’t able to do it so I made the group.

“Now we can’t meet up so much again because of the cost of fuel. I know some of them can’t drive so much because they need to feed their kids. It’s serious. People are getting really depressed about it. One of the boys in the group has actually sold his car due to fuel price rises.”

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Ceredigion’s Energy Efficiency work recognised at the Wales Energy Efficiency Awards

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ON June, 17, 2022, Wales Regional Energy Efficiency Awards were held in Cardiff. Ceredigion County Council’s Energy Efficiency Schemes scooped 2 awards.

The Energy Efficiency Awards were introduced to help recognise the fantastic work being undertaken by the energy efficiency sector in Wales. The measures were introduced to help homeowners reduce their energy bills, tackle fuel poverty and reduce Carbon emissions.

Ceredigion County Council have been delivering the ECO Local Authority Flexibility scheme along with the Warm Homes Cozy Ceredigion Scheme for a number of years. These schemes have seen a number of insulation measures and heating systems being installed in properties improving their energy efficiency. With the drive towards renewable heating systems the concentration lately has been on the installation of air source heat pumps.

The Council scooped the top prize for the Regional Council or Local Authority of the Year where one exceptional council in each of the 11 Regional areas of the UK has shown a true commitment to promoting energy efficiency within their region. This award was sponsored by Improveasy.

For this award, the judges look at the impact their work has had within the local community, what their customer and local community have to say about the council, what level of expertise the council has within its own teams and what priority the council gives to tackling fuel poverty within its current plans.

The Council also won the Regional Vulnerable Customer Support Organisation of the Year having shown a true commitment to improving the lives of vulnerable people within their region. This award was sponsored by Consumer Energy Solutions.

Councillor Matthew Vaux, is the Cabinet Member responsible for the Housing Service. He said: “I would like to congratulate the Housing team for their hard work and success at the Regional Energy Efficiency Awards this year. With the current rise in fuel costs and the increase in cost of living, this is a fantastic achievement for the Council’s housing team in showcasing that they are helping our residents save energy and combat fuel poverty.”

Find more information about Energy Efficiency Schemes on the Council’s website: www.ceredigion.gov.uk/resident/housing/financial-assistance/energy-efficiency-schemes/

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The Welsh Government launches Basic Income pilot scheme

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FROM 1 July 2022, more than 500 people leaving care in Wales will be offered £1600 each month (before tax) for two years to support them as they make the transition to adult life.

Launched by First Minister Mark Drakeford, it is hoped the pilot will set care leavers on a path to live healthy, happy and fulfilling lives.

The radical approach has trust, autonomy and respect at its centre. It will provide independence and security to people who have faced immense challenges during their childhood, giving them greater control and empowering them to make decisions about their future.

The £20 million pilot, which will run for three years, will be evaluated to carefully examine its effect on the lives of those involved

Social Justice Minister Jane Hutt said the scheme is a direct investment in the lives and futures of some of Wales’ most vulnerable young people.

Those taking part in the pilot will also receive individual advice and support to help them manage their finances and develop their financial and budgeting skills.

Local authorities will play a key role in supporting them throughout the pilot. Voices from Care Cymru will also work with the young people to give them advice on wellbeing, education, employment and help them plan their future after the pilot.

To launch the scheme, First Minister Mark Drakeford, Social Justice Minister Jane Hutt and Deputy Minister for Social Services Julie Morgan met with people taking part in the pilot, and young people who themselves have been in care, to talk about the impact this support will have on peoples’ lives.

They discussed how they hope the financial stability will give people the opportunity to make positive life choices as they leave care and provide a more solid foundation from which to build their adult lives.

First Minister Mark Drakeford said: “We want all our young people to have the best possible chance in life and fulfil their full potential. The state is the guardian of people leaving care and so has a real obligation to support them as they start their adult life.

“Our focus will be on opening up their world to all its possibilities and create an independence from services as their lives develop.

“Many of those involved in this pilot don’t have the support lots of people – myself included – have been lucky enough to enjoy as we started out on our path to adulthood.

“Our radical initiative will not only improve the lives of those taking part in the pilot, but will reap rewards for the rest of Welsh society. If we succeed in what we are attempting today this will be just the first step in what could be a journey that benefits generations to come.”

Minister for Social Justice Jane Hutt said: “We’re in the midst of a cost-of-living crisis like no other and we therefore need new ways of supporting people who are most in need.

“Our Basic Income pilot is an incredibly exciting project giving financial stability to a generation of young people. Too many people leaving care face huge barriers to achieving their hopes and ambitions; such as problems with getting a safe and stable home, to securing a job and building a fulfilling career. This scheme will help people live a life free of such barriers and limitations.

“We will carefully evaluate the lessons learnt from the pilot. Listening to everyone who takes part will be crucial in determining the success of this globally ambitious project. We will examine whether Basic Income is an efficient way to support society’s most vulnerable and not only benefit the individual, but wider society too.”

Tiff Evans of Voices from Care Cymru, speaking on behalf of young people who have experienced care, said: “This is a brilliant opportunity for care leavers in Wales. It is good to see that care leavers in Wales are being thought of and Welsh Government are providing this opportunity for them as young people to become responsible, control some parts of their lives and have a chance to thrive and be financially independent.

“We thank Welsh Government for investing in them and their future and we look forward to other changes and developments for care experienced young people in Wales in order for them to reach life aspirations.”

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