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Most stupid and inappropriate calls to the Welsh Ambulance Service revealed

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THE WELSH AMBULANCE SERVICE has revealed the most inappropriate calls made to 999 in the past year.

Among them was someone who had eaten a mouldy tomato and someone who had got their plaster cast wet.

One person with an earring lodged inside their ear asked for a “lift” to the Emergency Department, while another dialled 999 for a papercut.

Of the 470,653 incidents recorded by the service in the last 12 months, nearly a quarter were non-essential, including someone with diarrhoea and someone enquiring about their medication.

In the face of unprecedented demand, the ambulance service is reminding people only to call 999 in a serious or life-threatening emergency.

Chief Executive Jason Killens said: “Our ambulance service exists to help people who are seriously ill or injured, or where there is an immediate threat to their life.

“That’s people who’ve stopped breathing, people with chest pain or breathing difficulties, loss of consciousness, choking, severe allergic reactions, catastrophic bleeding or someone who is having a stroke.

“People with something stuck in their ear still have a clinical need, but calling 999 for that is ill-judged when there are so many other ways to access more appropriate help.

“Non-essential calls represent nearly a quarter of our total 999 calls, and time spent dealing with these could be time spent helping someone in a life or death situation.”

As Covid-19 tightens is grip, the Trust is asking the public to think about the many alternatives to 999.

Director of Operations Lee Brooks said: “Winter is traditionally our busiest period, and we also have a global pandemic to contend with.

“It’s easy to make fun of the people who call 999 foolishly, but actually, these people do have a legitimate clinical need – they just don’t know where to turn for it.

“We’re asking the public to educate themselves on the NHS services available in their area, of which there are many.

“The symptom checkers on the NHS 111 Wales website are a good place to start for advice and information, or you could phone 111 to speak to a nurse or health information advisor.

“Also think about your local pharmacist, dentist and optician, as well as your minor injuries unit and GP.

“Also ensure you have a well-stocked medicine cabinet for things which can be treated at home, like coughs and colds, sore throats and grazed knees.

“Every single one of us has a responsibility to use NHS services wisely and protect them for those who need them most.

“Help us to help you, and think twice before you call 999.”

Examples

The following are real 999 calls made to the Welsh Ambulance Service in the past year –

Call 1

Caller: Basically, I had a piercing a few weeks ago in my ear. Everything’s been fine but last night I woke up and the piercing had gone. I can’t find the piercing and it feels like it might be in my ear drum.

Operator: Right, OK.

Caller: Normally I would go to A&E myself but I don’t actually have any money. A lift to A&E would be amazing.

Call 2

Caller: My neighbour came here and she gave me a sandwich, cheese and tomato. Anyway, I feel quite sick now. I looked at the tomatoes and there’s mildew on them.

Operator: OK, is that why you’re requiring an ambulance?

Call 3

Caller: I was mucking about with my plaster cast and it’s coming apart. I don’t know whether to get a taxi or an ambulance.

Operator: From the information you’ve given, you require a more detailed assessment by a nurse. An ambulance will not be sent at this time.

Caller: Oh, you’re joking. Are you being serious?

Operator: We’re extremely busy at the moment.

Caller: I’ll get a taxi.

Call 4

Caller: I cut my arm, my arm’s cut.

Operator: How did you do that?

Caller: I sliced it on a piece of paper.

Operator: When did this happen?

Caller: About half an hour ago.

Operator: Is there any serious bleeding?

Caller: No.

Call 5

Operator: Tell me exactly what’s happened.

Caller: Basically, my mum drank apple vinegar but mixed it with water and lemon. Now she has diarrhoea.

Call 6

Caller: Oh, hi there. Basically, I’ve got my hand in a cast. It’s been in there for three weeks and I’ve got it wet.

Operator: OK.

Caller: It’s not an actual emergency, I just need to get to hospital.

Call 7

Caller: What it is, right, I’ve got different medication and I don’t know whether I can take these or not now.

Operator: What’s your telephone number?

Caller: I don’t want an ambulance, I just don’t know if I can take my meds or not.

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Health

Bereavement books to support children at Bronglais Hospital

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THANKS to donations, Hywel Dda Health Charities has purchased a collection of children’s books on bereavement for the Meurig oncology ward at Bronglais Hospital.

The books help families to support children when there has been a terminal cancer diagnosis.

Ellen Masters, Meurig Ward Administrator, said: “By having these books on the ward we are able to guide and support children and young people dealing with bad news and bereavement.

“Using stories and activities can be a really good way to discuss issues with a child who has been bereaved, helping them to explore feelings and emotions around loss.

“Parents also appreciate having something they can read to children which deals sensitively with the issues.”

Pictured with some of the books is Senior Ward Sister Alaw Ciornei.

Nicola Llewelyn, Head of Hywel Dda Health Charities, the official charity of Hywel Dda University Health Board, said: “The support of our local communities enables us to provide services over and above what the NHS can provide in the three counties of Hywel Dda and we are extremely grateful for every donation we receive.”

For more details about the charity and how you can help support local NHS patients and staff, go to www.hywelddahealthcharities.org.uk

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Health

NHS Dental Treatment in Wales Still 55% Lower Than Pre-Pandemic Levels

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RESPONDING to figures released this week showing that the number of courses of NHS dental treatment are still 55.1% lower than the year prior to the pandemic, the Welsh Liberal Democrats have reiterated their calls for the use of dental hygienists and dental nurses to be increased to help clear backlogs.

Overall, there was a decrease of 35.5% (539,959 patients) in the total number of patients treated, and the percentage of the total population treated decreased by 17.0 percentage points. This is the largest decrease for both adults and children since the series began in the 24-month period ending March 2006.

The figures also show a worrying decline in the number of children treated decreased with a reduction of 33.6% (125,246 patients).

Welsh Liberal Democrat Leader Jane Dodds MS told The Ceredigion Herald: “The figures we see today are very concerning. An inability to access an NHS dentist continues to be one of the main concerns I hear from my constituents.

“Just over the course of this summer, the largest town in Powys lost two out of four of its dental practices and the picture is similar across much of Wales.

“Everyone understands the challenges faced by dentistry following the pandemic. However, there are actions the Welsh Government can take both in the here and now and in the longer term to help clear backlogs and get NHS dentistry back on track.

“When I’ve spoken to industry experts over the summer they have all said the same thing, increasing the number of dental nurses and dental hygienists, as well as broadening the work they are allowed to do will help clear backlogs.

“I will continue to press Labour to make these changes as soon as possible.”

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Health

Local Businesses help raise astonishing £10,000 for Cardio-Respiratory Ward at Bronglais Hospital

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THE ORGANISERS of the 2021 Aberystwyth Businesspersons’ Lunch have donated the £10,000 proceeds to the Cardio-Respiratory Ward at Bronglais Hospital.

Consultant Cardiologist Dr Donogh McKeogh; Aled and Rose Rowlands;

John Davies’ widow Ann; Frank Bridle; John’s daughter and son, Angharad

and Rhodri; and Iestyn Leyshon

The lunch last December was in memory of well-known local businessman, jeweller and musician John Davies, who had helped organise the annual lunch for many years but sadly passed away just a few months before.

“John was such a lovely man, a pillar of the town and so well thought of, that we decided it was fitting that the lunch should be in his memory and that the proceeds should go to the cardiac unit where he had been treated for so many years,” said Aled Rowlands, who organised the lunch along with Frank Bridle, Layla Mangan, Gary Pemberthy, Huw Bates and Iestyn Leyshon.

“It was a very successful day, with nearly 200 people enjoying a lunch, comedian, band, auction and raffle. It was a fitting tribute to John who was such a big part of the town.”

John Davies joined his parents’ business at T J Davies at the age of 16 where he worked for 64 years after leaving Llandaff Cathedral School. He passed away in August 2021, at the age of 80.

John’s wife Ann and children Angharad and Rhodri said: “We were delighted at the generous amount that was raised in his memory at the Businesspersons Christmas lunch.

“Charity work was important to John, through his membership of the Lions Club and it is fitting that the money raised went to a department where he personally received such care and attention from Dr McKeogh and his team.

“John will be remembered not only as a businessman but also as a keen and talented trumpeter, playing with Aberystwyth Town Band, Aber Jazz and Philomusica, to name but a few, as well as playing carols with the Town Band every Christmas Day around Bronglais Hospital wards and care homes in the town.”

Pictured at the cheque presentation at Bronglais Hospital are (from left) Consultant Cardiologist Dr Donogh McKeogh; Aled and Rose Rowlands; John Davies’ widow Ann; Frank Bridle; John’s daughter and son, Angharad and Rhodri; and Iestyn Leyshon.

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